We are executing a high-impact B2B trade marketing programme for a leading FMCG client. The goal is to boost sales by engaging and incentivizing sub-stockists (dealers) across urban and rural regions. You will play a key role in communicating with trade partners, addressing queries, and ensuring smooth execution of the programme.
We are looking for a proactive and detail-oriented
Customer Engagement Intern who will serve as the bridge between the FMCG brand and its sub-stockists. This person will manage WhatsApp chatbot communications, address sales reps’ and dealers' queries in real-time, and maintain accurate reporting through Google Sheets.- Sales & Customer Coordination:
Engage with company sales representatives and customers to resolve operational, sales or programme-related queries.
- Real-time Reporting:
Regularly update and maintain accurate data in Google Sheets including sales progress, dealer verification, incentive tracking etc.
- Campaign Support:
Monitor engagement metrics, flag issues proactively, and support weekly and monthly programme execution goals.
- Documentation & Verification:
Assist in collecting verification documents (e.g., bills, IDs) and ensuring they are logged correctly in reports.
- Excellent written and verbal communication in Hindi, English, and Bengali
- Proficiency with Google Sheets / Excel (filters, sorting, basic formulas)
- Ability to multi-task and manage real-time communication effectively
- Strong attention to detail and ownership over tasks
- Comfort working in B2B or sales-driven environments
- Experience in customer support, marketing, sales coordination or field operation
- Prior exposure to working with dealers/distributors/sub-stockists a plus
As per industry standards and experience with maximum being INR 20,000 / month
Job Types: Full-time, Internship
Schedule:
- Monday to Saturday
Language:
- English (Required)
- Hindi (Required)
Work Location: In person
Job Type: Internship
Contract length: 2 months
Pay: ₹8,086.00 - ₹10,000.00 per month
Work Location: In person
Salary
Hourly based
Location
WB , India WB, India
WB , India WB, India
