Cyber - Strategy and Transformation - LSA - ServiceNow HAM

ServiceNow HAM – Senior Consultant - Lead Solution Advisor

Deloitte’s Cyber Risk Serviceshelp our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise.

Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms.

Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting.Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license.Work you will do

As a Lead Solution Advisor, the key job responsibilities will be to:

• Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations.
  
• Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services.
  
• Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow diagrams, and access control models.
  
• Analyze business requirements, define and document epics and user stories, create UI mock-ups, and adopt a hands-on approach to drive project success.
  
• Deliver ServiceNow training and provide support to teams on complex system configurations.
  
• Responsible for end-to-end use case design, workflow configurations, customizations, and deployments to higher environments.
  
• Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs, business constraints, and technological realities.
  
• Possess the skills and knowledge necessary to support sales activities within the domain of expertise.
  

The Team

Want to work at one of the fastest growing and industry leading risk management consulting firms that will give you an enriching experience to build your career and brand? If yes, then look no further, Deloitte’s Cyber Risk Services practice is the place for you.

Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients and the industry, are encouraged to realize our requirement for a ServiceNow HAM. The Senior Solution/Solution is expected to have an in- depth understanding of ServiceNow leading practices and have demonstrated experience in the design and implementation of ServiceNow solutions.

We are looking a ServiceNow HAM Developer to design, automate, and optimize hardware asset management processes. The role demands expertise in HAM configuration, workflow automation, integration, and custom development within ServiceNow.

Key Responsibilities for HAM Developer:

• Configure and maintain HAM modules, asset classes, models, and locations.
  
• Integrate HAM with CMDB, Discovery tools (e.g., ServiceNow Discovery, SCCM), and procurement systems.
  
• Develop and automate workflows and catalog items using Flow Designer.
  
• Create functional HAM workflows in Visio.
  
• Write and troubleshoot business rules, client scripts, and custom modules.
  
• Ensure accurate asset tracking and inventory management across all lifecycle stages.
  
• Enforce asset receiving, tagging, and recording policies.
  
• Conduct inventory audits and manage stockrooms and depots.
  
• Enable RFID/barcode integration and automated validation.
  
• Design dashboards and reports for asset lifecycle, compliance, and utilization.
  
• Optimize HAM processes for cost, utilization, and compliance.
  

Preferred key skills required:

• Experience 5-7 years
  
• Good knowledge of operating systems, servers, network devices, hardware environment, etc., preferred
  
• Good understanding of Hardware Asset Management (HAM) is preferred.
  
• ServiceNow certifications such as CSA, CIS-HAM, any other HAM certification preferred.
  
• Hands on experience of HAM, CMDB, Discovery integrations, and inventory management.
  
• Proficiency in Flow Designer, catalog development, scripting, and troubleshooting in ServiceNow.
  
• Ability to prioritize tasks, work on multiple assignments, and manage ambiguity
  
• Hands on experience of Visio preferred
  
• Ability to work both independently and as part of a team with professionals at all levels
  
• Good communications and interpersonal skills
  
• Strong analytical skills and ability to think out of the box
  

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Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

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Requisition code: 308459