Reporting to the Call Centre Manager / TL, Collection agents act as liaisons between businesses and customers to collect debts and resolve outstanding balances.
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Daily productivity against allocation and minimum level of calls defined in CRM.
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Conversion of Callback, Broken PTP, PTP & OTS into payment.
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Contacting debtors to enact and negotiate debt recovery.
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Maintaining/ updating database/MIS/Status of customer interactions on company system
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Responsible for monthly recovery targets.
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Negotiating settlements to receive payment on a certain percentage of the debt.
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Dispute resolution and escalation to team leader.
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Communication to team leader regarding requirements of customer like SOA, FCL, OTS letter, LOD etc.
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Follow up with team leader for completion of customers requirement and communication to customer till closer.
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Assignment to field if caller unable to collect or connect (wherever field resolution agent available)
Hi All, this is a reminder for your interview with Pepper Advantage India for Tele-calling Role.
Lift No. 25 & 24
Ref-HR Priya
Let us know if you need anything. Good luck!
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Expected Start Date: 11/08/2025
Salary
Hourly based
Location
MH , India MH, India
MH , India MH, India
