Head - Employee Assistance & Mental Wellbeing (EAP)

Lead the EAP business as a distinct growth vertical: full P&L ownership, operational excellence, product differentiation (beyond low-cost tele‑consult models), client outcome delivery, and

• P&L Ownership & Growth
  
• Annual revenue, gross margin & EBITDA targets for EAP vertical.
  
• Pricing strategy (enterprise, tiered bundles, outcome-based / utilization-linked models).
  
• Drive upsell / cross-sell across existing corporate accounts (integration with preventive, primary & OPD).
  
• Market & International Expansion
  
• Build & accredit a cross-border provider network (psychologists, psychiatrists, counsellors, coaches) with defined credentialing standards.
  
• Launch in priority geographies with localized clinical, language & cultural capability.
  
• Strategic partnerships/JVs with regional EAPs, tele‑mental health startups, or global networks for rapid footprint.
  
• Product & Differentiation
  
• Define product roadmap: guided care pathways, CBT/DBT digital tools, resilience programs, manager enablement modules, crisis intervention, leadership coaching, analytics dashboards.
  
• Integrate with RxN platform & wellness engagement layer; ensure seamless SSO & data flows.
  
• Clinical Quality & Compliance
  
• Establish and audit clinical governance: credentialing, session quality scoring, supervision models, escalation protocols (suicide risk, trauma, substance use).
  
• Ensure compliance with Indian and target-country regulations (data privacy, cross-border practice rules).
  
• Operations & Delivery Excellence
  
• SLA adherence (response time, counsellor allocation, incident resolution).
  
• Scalable scheduling, multilingual support, 24/7 helpline / chat architecture.
  
• Automation for triage, utilization forecasting, and capacity planning.
  
• Data, Outcomes & ROI
  
• Define outcome framework: utilization quality mix, symptom improvement indices (PHQ‑9, GAD‑7), absenteeism / presenteeism correlations, engagement depth (repeat sessions, digital tool adoption).
  
• Produce quarterly �Mental Wellbeing Impact Reports†for strategic clients.
  
• Brand & Thought Leadership
  
• Position Truworth EAP as �comprehensive mental wellbeing & behavioural health platformâ€ï¿½differentiated from ‘helpline-only� models currently prevalent in some regions.
  
• Publish whitepapers, speak at industry forums, support internal thought leadership narratives.
  
• Team Leadership & Culture
  
• Build a high-performing, mission-driven team; institute OKR discipline.
  
• Develop internal counsellor / coach capability pipeline (train-the-trainer).
  
• Risk & Governance
  
• Incident management & root cause analysis (clinical incidents).
  
• Vendor & partner risk assessments.
  
• Client Success & Retention
  
• Improve retention, NPS, contract expansions; reduce churn.
  
• Executive business reviews (ROI storytelling & benchmarks).
  

• 10+ years total; 5�7+ years in building or scaling mental health / EAP / health benefits / behavioural health or allied healthcare service lines.
  
• Prior P&L or large business unit ownership (≥USD 5M equivalent).
  
• Demonstrated international provider or partner network expansion (preferably in emerging markets).
  
• Exposure to enterprise B2B sales cycles with large corporates / insurers / brokers.
  
• Familiarity with clinical governance & mental health outcome instruments (PHQ‑9, GAD‑7, WHODAS, etc.).
  

• Strategic & commercial acumen: pricing, unit economics, margin management.
  
• Operational rigor: building processes, SLA dashboards, capacity models.
  
• Clinical empathy with business lens�able to translate outcomes to corporate ROI.
  
• Partnership negotiation (white-label, JV, exclusivity structures).
  
• Data fluency: can interrogate cohort utilization, funnel leakage, intervention efficacy.
  
• Strong executive communication & narrative storytelling.
  
• Change leadership & talent development.
  

• MBA / Master�s in Health Administration or equivalent preferred.
  
• Clinical background (psychology / psychiatry / counselling) is a plus but not mandatory if strong exposure to clinical operations exists.
  

• Mission-driven about mental health impact.
  
• Excellent skills in inter function collaboration.
  
• Comfort with ambiguity & build-scale rhythm (from structured ops to innovation).
  
• International cultural sensitivity.
  

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Work Location: In person