HR Operations_Associate_HCMES Service Delivery (Night Shift)

We’re seeking someone to join our team as an Associate to provide high quality advisory/operational support to HR Business Partners/BU Managers and Leaders alike as on routine, cyclical and adhoc HR focus areas including, but not limited to, performance management, professional development, promotion and compensation.

In the Human Capital Management division, we provide advice and insight to attract, retain, reward and develop a talented global workforce, giving employees the support and tools, they need to succeed. This is an Associate level position within the HCMES Service Delivery team which provides commercially oriented talent-management guidance, products and services consistent with the Firm’s values, culture and governance framework. HR’s services allow the Firm to deliver best-in-class services for our clients – and successful, rewarding careers for our employees.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

• Provide high quality advisory/operational support to HR Business Partners/BU Managers and Leaders alike as on routine, cyclical and adhoc HR focus areas including, but not limited to, performance management, professional development, promotion and compensation
  
• Partner with global and regional HR colleagues to support process initiatives
  
• Management of repeatable processes within the agreed upon deadlines, with a focus on accuracy and quality.
  
• Identification of process issues: Ability to identify process issues through day-to-day transactional work and/or audits and engage appropriate stakeholders to determine resolution.
  
• Facilitate communication and liaise between employees, managers, the Reasonable Accommodations team, employment law, and other relevant stakeholders
  
• Liaise with employee relations and employment law as required
  
• Ensure requests are tracked appropriately - documents and maintain accurate, appropriate and timely case notes and status via Firm centralized systems - from conception to close
  
• Proactively identify trends and suggest actions to reduce risk, provide proactive guidance that will ultimately improve the employee experience
  
• Ensure that service delivery standards are consistently met or exceeds expectations by providing high quality support and guidance
  
• Exceptional judgement; escalates pertinent matters as necessary
  
• Strong understanding of the Human Resources function and labor laws
  
• Strong Microsoft Office skills in Excel, Power Point, Word, etc.
  
• Stay updated on relevant laws and regulations to ensure compliance
  

• Possess excellent interpersonal, oral and written communication skills with a proven ability to build relationships with global and local stakeholders
  
• Proficiency in Microsoft Office suit of applications (Excel, Word, PowerPoint)
  
• Strong team player and at the same time demonstrate the ability to take ownership for assigned tasks
  
• Should be comfortable with advisory and transactional interactions and get into details where needed
  
• Ability to identify discrepancies and follow up to promptly resolve them
  
• Strong analytical and critical thinking skills to assess situations and make fair, balanced decisions within policy guidelines
  
• Ability to exercise sound judgment when handling exceptions or escalations
  
• Ability to manage high-volume queries while maintaining a helpful and professional approach
  
• Should be able to optimally work with global teams as well as navigate through ambiguity
  
• Adaptable and creative approach to address issues and solve problems
  
• At least 2 years' relevant experience would generally be expected to find the skills required for this role
  

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.