Lead - Partner Affiliations and Operation

About the Customer

A tech-enabled platform on a mission to transform medical emergency preparedness and response in India. We empower individuals, families, and organizations to be ready for the unexpected - bridging critical gaps between patients, doctors, hospitals,and ambulance services.Today, nearly 90% of Indians don//'t receive timely medical attention during emergencies

About the Role

Who are we looking for:

looking for a dynamic and result-oriented professional to lead its Partner (Ambulance) Affiliations and Operations vertical. This role will be responsible for building a robust, tech-enabled, pan- India ambulance partner network to serve diverse medical transport needs - from emergency response to intra- and inter-city patient transfers, scheduled surgeries, and even hearsay services.

Key Responsibilities:

1. Ambulance Partner Network Development

. Identify and empanel local and regional ambulance service providers for:

• Emergency ambulance services
  
• Scheduled transfers for surgeries and planned interventions
  
• Intra-city and inter-city patient transport
  
• Hearse services using ambulance fleets
  
• Design and implement pricing and revenue-sharing models aligned with Pococare//'s business goals.
  
• Audit ambulance vehicles and conduct due diligence before onboarding partners to ensure quality and compliance.
  

2. Quality & Service Assurance.

. Define, monitor, and enforce Service Level Agreements (SLAs) related to response time, vehicle

condition, hygiene, equipment, and trained personnel.

. Conduct regular quality audits and spot checks across cities.

. Manage escalations and apply penalties for service failures in coordination with affiliate partners.

3. Hospital Relationship Management

. Establish and maintain hospital partnerships to generate demand for ambulance services outside

Pococare//'s direct platform users.

. Strengthen referral linkages at a local level through hospital administrators, nursing homes, and

diagnostic centers.

4. Strategic Leadership & Tech Evangelization

. Build and execute a pan-India aggregation strategy, including:

Revenue and pricing models

Quality benchmarks and audit frameworks

Partner onboarding and long-term engagement programs

. Promote adoption of Pococare//'s ambulance tech stack (Driver, Dispatcher, and Admin apps) across

all partner fleets.

. Collaborate with Tech, Product, and Operations teams to refine platform features and ensure

smooth integration into daily workflows.

5. Deployment Oversight

. Oversee deployment and service quality of Advanced Cardiac Life Support (ACLS) and Basic Life

Support (BLS) ambulances at corporate client sites, in line with agreements closed by the Pococare

sales team.

Location

Bangalore

Exerience:

3+ years

Background and Requirements

Team Structure & Leadership Scope:

As the national lead for this function, you will be responsible for building and managing a distributed team

to drive ambulance partner onboarding, quality control, and service assurance. Your team will include:

. City Executives: Responsible for local-level onboarding, hospital relationship building, audits, and day-to-day issue resolution.

. Regional Affiliate Managers: Lead clusters of 3–6 cities each; ensure SLAs, drive partner

engagement, and manage escalations.

. Quality & Compliance Coordinators: Central team defining audit protocols, overseeing vehicle

standards, and tracking partner performance data.

. Tech Adoption Specialists (optional/rotational): Support ambulance operators in app usage,

training, and troubleshooting during the onboarding phase.

In this role, you will take ownership of shaping team objectives, establishing performance metrics, and

creating incentive structures to drive strong results. You will work closely with central HR and Operations

teams on hiring, onboarding, and capability building, while leading and scaling a highâ€performing team

aligned to the organization//'s growth vision.