Operations Coordinator

Job Description

RESPONSIBILITIES / DUTIES / FUNCTIONS / TASKS

Coordinate Air, Sea, and Land operations for both import and export shipments.

Closely monitor project KPIs to ensure performance targets are met.

Plan and schedule all assigned pickups and deliveries on a daily basis.

Utilize the company’s preferred vendor list and rate structure to determine the most cost-effective and efficient routing for customer shipments.

Arrange timely pickup and delivery of shipments through proactive communication with shippers and consignees.

Understand and meet customer requirements while ensuring consistent operational execution and service levels.

Maintain regular communication with customers to provide shipment updates, report delays, and advise on any additional costs.

Review active jobs and related quotes daily to identify opportunities for generating additional revenue and pass-through charges, improving overall profitability.

Maintain continuous communication with Move One offices to ensure all necessary documentation and shipment information is relayed accurately and promptly.

Prepare and submit accurate daily reports to management.

Update shipment status and costs in the Move One database daily, in accordance with established SOPs.

Support any other duties or projects as assigned by the direct supervisor to meet evolving business needs.

Work to minimize operational costs, optimize efficiency, and enhance overall profitability.

Skills

WORK REQUIREMENTS

Able to contribute effectively as part of a team

Maintain professional interactions with colleagues, customers, and suppliers

Work independently while ensuring coordination and communication with the broader team

Deliver high-quality work within deadlines, with or without direct supervision

Flexibility to work outside regular office hours as needed

Demonstrated ability to lead by example, earn respect, and build strong relationships with internal and external stakeholders

Excellent time management and multitasking abilities

Perform well under pressure in a fast-paced environment

Self-motivated to stay informed about industry trends and competitor activities

Use sound judgment and initiative to develop effective, practical solutions to operational challenges