Operations Specialist

PPAG is the one of the fastest growing product categories within Vista, growing presence in Canada, US, Europe, Australia, New Zealand, and India.

Within PPAG you’ll have the job of your life working with our shared vision of being the expert marketing and design partner for small businesses. We welcome top performers with a natural customer centric mindset that enjoys making our business scalation worldwide happen.

• Join the incidence management PPAG Ops team to turn incidences in the order flow into stronger products and processes in the company, worldwide (US, Canada, Europe, Australia, New Zealand)
  
• Work closely to subject matter experts on our unique approach in the print market, to learn from them and create jaw dropping customer experiences in the printing industry, enabling the business escalation and outpacing competitors
  
• Identify systematic issues on products/orders, request the turn off of a given product when necessary, and prioritize the need to address what is not flowing as expected
  
• Speed up the diagnosis of issues experienced by our customers and provide support finding solutions around them.
  
• Work closely with other Vistaprint and Cimpress Technology Product Managers to improve their products based on the experience observed in the order flows
  

• Experience using Jira Boards is welcome, although not a must have.
  
• Strong analytical thinking with attention to detail and ability to learn fast.
  
• Self-starter mindset, not-scared-to-fail attitude. Big thinking, ‘can do� attitude, perseverance to conquer milestones, risk taker.
  
• Prior experience in the order management operational space. Experience in the ‘Customization of Products� industry is most welcome.
  
• Excellent communication, organization, and teamwork skills.
  
• An empathetic, inclusive, and curious attitude that sees opportunity in diversity
  
• Fluent written and spoken English
  

Jira, Operations, Customer Centric, order management, excellent Communication,Analytics, Process Design, Process Re-engineering,

Founded in 1994, Cimpress (Computer Integrated Manufacturing Press) empowers individuals and businesses worldwide to make their mark through customized, high-quality products. With a $5 billion market cap and a presence in 24 countries, Cimpress is a market leader in mass customization—offering a wide range of personalized items, including print, signage, apparel, and packaging. Cimpress India (CI) supports Cimpress businesses by providing top-tier talent and operational solutions, advancing its mission to deliver value through personalization. Operating as a "talent container" model, CI simplifies hiring, payroll, HR, and logistics, allowing businesses to focus on their ambitious goals. Currently, Cimpress India hosts over 2,400 team members across 14 Cimpress brands, with key hubs in Ahmedabad, Bengaluru, and Mumbai. Our teams play a vital role in Cimpress’s commitment to mass customization and innovation, making custom products accessible and impactful.