Process Associate

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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Job Description for UHG CS – A4ME - CHAT

Function : Operations

Job : Associate – A4ME- Chat

Location : Kolkata, West Bengal

Reporting to : Team Leader, United Health Group

Candidate Specifications Must :

1) Any undergraduate, graduate, post graduate, diploma or equivalent

2) Very Good written communication skills

3) Previous experience in the health care processing/chat process is preferred.

4) Experience of 1-2 years if not fresher willing to work with all parameters.

5) Age between 18 yrs - 45 yrs.

6) Residing in transport boundaries.

7) Willing to work in night shifts a& late evening shifts.

• Good to Have:Call Center/Chat Experience.
  

Critical Skills Required:

a. Typing speed >= 30 wpm

b. Basic computer knowledge with proficiency in keyboard skills especially with numbers

c. Ability to use the phone system.

d. Customer Service and chat/email soft skills

e. Knowledge of Products

f. Knowledge of Procedures

g. Familiarity with the computer basics.

h. Good logical and analytical skills

Mandatory Skills: Inbound and Outbound Chat.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.