Teacher Operations

Our Company

Artium Academy is the first of its kind online music academy with an Academic Board featuring the

industry greats - Sonu Nigam, Shubha Mudgal, KS Chitra, Aruna Sairam, Aneesh Pradhan, Raju Singh, Loius

Banks, Gino Banks & Ananth Vaidyanathan

At Artium Academy, our mantra is to provide an advanced learning platform, packed with virtual tools,

enabling users to learn music in a fun and interactive way!

Making music available to everyone. We pride ourselves in being a company driven by technology. Music

is the beating heart of our platform, while tech is the brainpower enabling innovative ideas of engaging

with our students & teachers.

The Opportunity

We are currently hiring an to join our team and

be responsible for facilitating teacher relations and all daily operations benchmarks as required with the

aim of building a positive and engaged performance environment.

What You’ll Do

• Building strong relationships with teachers that will be sustainable in the longer run.
  
• Managing a group of 150 skilled teachers & aligning them to the expectations of the ecosystem.
  
• Identifying, analyzing, and initiating the escalation process in for Artium Academy based on the
  

escalation criteria.

• Manage teacher escalations and coordinate resolution efforts with key stakeholders (internal and
  

external) by working cross-functionally to ensure issue ownership, action items, and

communications are fulfilled.

• Ensure customer escalations are resolved within agreed upon timelines, process change ideas are
  

implemented, and Influence others towards action and change.

• Address operational issues and concerns in a timely fashion.
  
• Managing Teacher Calender & slot effectively so that the customer experience is intact.
  
• Evaluate & Priortise feature enhancements & product backing while balancing the needs of
  

teachers, internal stakeholders & partners.

Executive - Teacher Relationship & Operations

Connect with us: careers@artiumacademy.com

www.artiumacademy.com

• Strive to develop collaborative & constructive relationships
  
• with internal & external stake-holders.
  
• Evaluate current operational strategies and recommend improvements.
  
• Generate operational reports for management as needed.
  

What You Need to Succeed

• Excellent Team player who is naturally curious about navigating a startup setting, flexible &
  

comfortable with ambiguity.

• Drive to think beyond the obvious, solve problems & deliver solutions.
  
• Tenacious in the face of challenges & responsible for the impossible.
  
• Ability to priortize, assess competing priorities & narrow your focus.
  
• Willingness to roll up the sleeves & get the job done.
  
• Ability to display empathy towards a diverse set of stakeholders & strive to walk in their shoes.
  

What You Need To Have

• Bachelors/Masters
  
• 1- 3 years of Experience in similar domain
  

What We Offer You

• Hike on your Current CTC + Performance Based Stock Options
  
• Become a part of the Pilot Batch and cherish the opportunity of witnessing and even contributing
  

to the setting up of the systems & processes.

• Make consistent, significant opportunistic contributions, and be privileged to grow with the
  

company at a rampant speed

• With a flat hierarchy, enjoy the liberty of working directly under the guidance of stellar leaders.
  

Job Type: Full-time

Pay: ₹10,578.99 - ₹30,000.00 per month

Language:

• English (Preferred)
  

Work Location: In person