Number of outbound calls made per day must be between 100-120 depending on connectivity.
Number of outbound emails and follow‑ups must be 50+ per day
Contact rate: % of calls where the lead picks up or responds
Qualification rate: % of contacts that meet criteria and move to demo or next stage
Counselling appointments scheduled (number and % of qualified leads booked)
Conversion rate: % of demos or queries resulting in enrollment or payment
The Percentage of Revenue generated out of converted leads will be attributed to the counsellor.
2.5 Hours to 3 Hours Talk Time needs to be generated on daily basis. Number of dials will vary on talk time achieved.
Hourly Basis activity on CRM will be evaluated.
Follow‑up effectiveness: Reminders have to be set on CRM & Call back must be done on time.
Not Connected Leads: At least 3 attempts in a day.
CRM update compliance: Lead disposal notes, statuses must be entered properly with a proper Pipeline.
Data integrity: accuracy of lead info, consent, and status updates
Call quality score: will be decided based on call audits, adherence to scripts, tone, handling objections
Customer satisfaction metrics such as first-call resolution or NPS feedback where applicable
Lead dialing & Outreach: Making initial contact, outbound reach
Lead Qualification: Assessing interest, intent, and fit
Appointment Scheduling : Booking demos or counselling calls
Conversion: Converting leads to enrollment
CRM Management : Logging and managing lead data properly
Efficiency & Productivity : Managing call volumes, talk time, follow-ups
Quality & Support Skills :Communication quality, call audits, customer experience
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: In person
Salary
Hourly based
Location
UP , India UP, India
UP , India UP, India
