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Description
Job Description for L2 associates
Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Summary of Responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements
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Qualitative Requirements
à˜ Graduation in any specialization from a recognized university.
à˜ Excellent communication skills (written and verbal).
à˜ Ability to communicate correctly and clearly with all customers
à˜ Good comprehension skills – ability to clearly understand and state the issues customers present
à˜ Ability to concentrate – follow customers issues without distraction to resolution
à˜ Work successfully in a team environment as well as independently
à˜ Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
à˜ Excellent typing skills
à˜ Demonstrates an ability to successfully navigate websites
à˜ Demonstrates a proficient knowledge of email applications
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Qualitative Requirements
à˜ Graduation in any specialization from a recognized university.
à˜ Excellent communication skills (written and verbal).
à˜ Ability to communicate correctly and clearly with all customers
à˜ Good comprehension skills – ability to clearly understand and state the issues customers present
à˜ Ability to concentrate – follow customers issues without distraction to resolution
à˜ Work successfully in a team environment as well as independently
à˜ Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
à˜ Excellent typing skills
à˜ Demonstrates an ability to successfully navigate websites
à˜ Demonstrates a proficient knowledge of email applications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Salary
Hourly based
Location
WB , India WB, India
WB , India WB, India
