Assistant HOD - Reservations

We are seeking a dynamic and experienced

• Responsible for handling duties as the second person in command to the Head of the department, for the particular Reservations Process (APAC/ MEA/ UK/ Europe)
  
• Responsible for supervising the team performance and on floor delivery of tasks
  
• To answer the queries of the guests through mail & over the phone & up selling the services using the best marketing skills.
  
• Responsible for achieving set revenue targets by maximizing sales along with the team.
  
• Ensure that customer queries/ complaints are addressed in a timely and efficient manner.
  
• Ensure customer satisfaction at all times by providing quality services to meet individual customer needs.
  
• To identify sales opportunities and effectively present key features and benefits of product(s) to secure new business.
  
• Complies with administration requirements & ensures productive use of all resources to achieve organizational objectives.
  
• To ensure that all client details are fully completed, including marketing information.
  
• To ensure that you have knowledge of your own and competitors titles in order to achieve the requirements of this role.
  
• To constantly seek out new revenue generating opportunities to ensure that company targets are met.
  

• 8 to 10 years of experience in travel sales (International Process - APAC, MEA, UK, Europe, US) or reservations
  
• Preferably from the Travel/ Hotel/ Hospitality industry
  
• Excellent communication and presentation skills
  
• High energy levels, good analytical & problem solving skills, organizing skills, positive attitude.
  
• Should possess exceptional leadership skills, interpersonal skills and attention to detail
  
• Flexible with the shifts - Exact timings will vary with the specific process
  

Job Type: Full-time

Pay: Up to ₹1,000,000.00 per year

Benefits:

• Health insurance
  
• Paid sick time
  
• Paid time off
  
• Provident Fund
  

Ability to commute/relocate:

• Kalkaji, New Delhi - 110019, Delhi: Reliably commute or planning to relocate before starting work (Required)
  

Application Question(s):

• What is your current CTC ?
  
• What is your in hand salary?
  
• What is your salary expectation (CTC/ In hand)?
  
• Do you have team management experience? If yes, for how many years?
  
• Have you worked in a night shift before?
  
• What is your notice period?
  
• What regions have your provided travel packages/ reservations for ?
  
• Are you comfortable with an afternoon shift/ UK shift?
  
• Are you comfortable working in a permanent night shift ?
  

Education:

• Bachelor's (Required)
  

Experience:

• travel sales: 8 years (Required)
  
• Reservations: 8 years (Required)
  

Language:

• English (Required)
  

Work Location: In person