Assistant Property Manager

We are looking for

Job role: Front desk executive/assistant. manager/manager (Hotels/Hospitality)

Duration: Full time

Location:

Work Ex: 5+ years (in hospitality)

Job Responsibilities:

• Understanding of the hospitality/hotel industry, various functions in the sector, human resource (both white & blue collar) requirements, vendor management, guest relations, housekeeping, R&M, etc.
  
• Understanding of the company's vision, business expansion plans, operational standards, etc.
  
• Understanding the nuances of managing a hotel under a network and optimise its operations with a bird eye view
  
• Understanding of hotel launches, setups, day to day operations, staff fulfilment, etc.
  
• Understanding of various departments including front desk, housekeeping, F&B and experiences
  
• Understanding of task based SOPs/TATs, vendor negotiations/management, etc.
  
• Performing various quality audits pertaining to infrastructure, services, staff, operations, etc. to ensure high service quality standards on a timely basis
  
• Handle complaints, settle disputes, resolve grievances and conflicts, or otherwise negotiate with others
  
• Interacts with customers to obtain feedback on the quality of products, service levels and overall satisfaction
  
• Ensuring cost-effectiveness as per company standards in operating the hotel/hostel to maximise operational margins
  
• Motivating, mentoring and aligning co-staffs as per company-defined procedures and policies
  
• Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
  
• Coordinating with other departments within the company to help resolve issues
  

Qualifications:

• Educational background: Hospitality graduate or post-graduate should be a must
  
• Extensive operational knowledge of hotel operations
  
• Outstanding analytical, communication, interpersonal & time-management skills
  
• Location Flexible
  

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:

• Food provided
  
• Health insurance
  
• Life insurance
  
• Paid time off
  
• Provident Fund
  

Application Question(s):

• Do you have a Degree/Diploma in Hotel Management
  
• Notice period Duration?
  
• Willing to relocate to Ooty?
  

Experience:

• Front Desk Manager: 4 years (Required)