Gurugram/Noida/Delhi
We are looking for a highly skilled and proactive
Customer & Client Service Executive to join our international support team. The ideal candidate will have excellent communication skills, a passion for delivering high-quality customer experiences, and a proven track record in client-facing roles across global markets.- Serve as the primary point of contact for international clients via phone, email, and chat.
- Handle customer queries, complaints, and service requests with professionalism and empathy.
- Collaborate with internal teams (sales, operations, technical support) to ensure client satisfaction and timely issue resolution.
- Maintain accurate records of client interactions and follow-ups using CRM tools.
- Meet or exceed service performance metrics (response time, resolution rate, customer satisfaction scores, etc.).
- Understand customer needs and provide appropriate solutions or upsell relevant services where applicable.
- Assist with onboarding new international clients and ensuring a seamless transition.
- Participate in continuous improvement initiatives to enhance service processes and customer satisfaction.
- 2 to 8 years of experience in international customer service, client support, or related roles.
- Excellent verbal and written communication skills in English (additional languages a plus).
- Strong interpersonal skills with a client-first attitude.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) and MS Office tools.
- Ability to handle pressure and multitask in a fast-paced environment.
- Flexibility to work in rotational shifts/time zones, depending on client location.
- Experience working with clients/customers from North America, Europe, or APAC regions.
- Background in SaaS, tech support, hospitality, or BPO industry is a plus.
- Bachelor�s degree in any field.
- Competitive salary & performance bonuses.
- International exposure and growth opportunities.
- Supportive work culture and training programs.
- Health benefits & flexible work options.
Job Type: Full-time
Pay: ₹268,451.99 - ₹701,937.87 per year
Work Location: In person
Salary
Hourly based
Location
UP , India UP, India
UP , India UP, India
