Location: Noida, Sector-2
Industry: Freight Forwarding / Logistics
Experience Required: 1–4 Years (in Freight Forwarding/ Logistics Industry)
Gender: Female Candidates Only
Sky2C Freight Systems (I) Pvt. Ltd. is a well-established international freight forwarding company, offering reliable and cost-effective logistics solutions worldwide. We specialize in air, ocean, and ground freight services, customs clearance, and supply chain management tailored to meet the diverse needs of our clients.
We are looking for a dynamic and detail-oriented
Customer Service Executive to join our team in Noida Sector-2. The ideal candidate should have prior experience in customer service within the freight forwarding or logistics industry. She will be responsible for handling customer queries, coordinating with internal departments, and ensuring high levels of client satisfaction.- Handle inbound and outbound customer communication via calls and emails.
- Assist clients with shipment updates, documentation, and issue resolution.
- Coordinate with operations, sales, and documentation teams to ensure timely service delivery.
- Prepare and share shipment status reports with clients.
- Ensure all customer interactions are logged and documented properly in CRM systems.
- Maintain up-to-date knowledge of freight forwarding procedures, terms, and documentation.
- Escalate unresolved issues to appropriate departments as needed.
- Experience: 1�4 years in customer service role within the freight forwarding/logistics industry.
- Education: Graduate in any discipline (Preferred: Logistics/Supply Chain Management).
- Communication Skills: Excellent verbal and written communication in English.
- Computer Skills: Proficiency in MS Office (Word, Excel, Outlook) and basic CRM systems.
- Interpersonal Skills: Strong coordination and client-handling abilities.
- Others: Must be detail-oriented, proactive, and customer-focused.
- Job Location: Sky2C Freight Systems (I) Pvt. Ltd., Noida Sector-2
- Working Hours: Day Shift (Mon � Sat)
Job Type: Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Experience:
- Customer Service: 1 year (Required)
Language:
- English (Required)
Work Location: In person
Salary
Hourly based
Location
UP , India UP, India
UP , India UP, India
