Customer Care Executive

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We are urgently hiring a Customer Care Executive who will be responsible for answering incoming calls from customers for various reasons, such as taking bookings, answering inquiries, resolving complaints, and providing information.

At the same time to handle driver incoming calls for various reasons like confirm booking, answer inquiries, resolve complaints and provide information.

One of the well-known Tour & Travel based 14-year-old companies by the name Anitej Services Pvt. Ltd. refer as GTS Cabs in Dehradun

Anitej Services Private Limited is a Discreetlyincorporated (refers as GTS cabs) Customer Care Executive who will be responsible for answering incoming calls from customers for various reasons, such as taking bookings, answering inquiries, resolving complaints, and providing efficiency and fulfilling customer’s desires from last 12 years. GTS Cab paves the path to success by being one of the leading names in providing the best cab rental services in India.

To know more: www.gtscab.com

Job Details

Responsibilities and Duties

Tour & Travel based Company where the Customer Care Executive will be involved in Entire customer support over the calls including handling customer Queries, Take Bookings, Assist throughout the journey from pick up to drop, Take Feedback calls and close the Bills, etc.

At the same time will handle all the Driver-related issues and assist them to assign duties, provide correct customer pick-up & drop information, update them the latest offers in details etc.

Requirement

-Excellent Communication Skills.

-Must be able to handle customer queries.

-Problem Solving Skills.

-Well-versed with basic knowledge of computers.

-Ready to work for rotational shifts.

Perks

• The candidate will be given incentive for the number of calls he/she takes
  

Job Type: Full-time

Salary: ₹12,500.00 - ₹16,500.00 per month

Schedule:

• Day shift
  
• Evening shift
  
• Morning shift
  
• Night shift
  
• Rotational shift
  

Ability to commute/relocate:

• Dehradun, Dehra Dun - 248001, Uttarakhand: Reliably commute or planning to relocate before starting work (Required)
  

Education:

• Higher Secondary(12th Pass) (Preferred)
  

Shift availability:

• Day Shift
  
• Night Shift
  

Speak with the employer +91 7055508866

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits:

• Flexible schedule
  
• Health insurance
  
• Paid sick time
  
• Paid time off
  
• Provident Fund
  

Schedule:

• Day shift
  

Supplemental Pay:

• Performance bonus
  
• Yearly bonus
  

Ability to commute/relocate:

• Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Required)
  

Education:

• Bachelor's (Preferred)
  

Experience:

• Technical support: 1 year (Preferred)
  
• total work: 1 year (Preferred)
  
• Customer service: 1 year (Preferred)
  

Language:

• Hindi (Preferred)
  
• English (Preferred)
  

Work Location: In person