Woodrock Infotech Private Limited is a BPO (Business Process Outsourcing) company primarily based in Kolkata, West Bengal, India, with a focus on IT services and consulting. Established in 2014, the company offers services like back-office operations, KPO, marketing, and customer service, aiming to help businesses scale their tech teams and improve their marketing and customer service operations.
We are looking for a customer-focused and empathetic individual to join our team as a Customer Care Representative for our voice and chat support process.
The role involves assisting customers with their queries and concerns efficiently and professionally.
*Please note, this is a non-sales role—no outbound calls or sales targets involved.
ï‚· Handle incoming customer queries via voice and chat channels.
ï‚· Provide accurate, valid, and complete information by using the right tools and methods.
ï‚· Resolve customer issues promptly, ensuring a positive customer experience.
ï‚· Escalate complex issues to the appropriate department when necessary.
ï‚· Maintain records of customer interactions and follow-up as needed.
ï‚· Adhere to company policies and procedures during all customer interactions.
ï‚· Minimum qualification: 12th pass; graduates are preferred.
ï‚· Excellent verbal and written communication skills in English.
ï‚· Basic computer knowledge and typing skills.
ï‚· Ability to remain calm and courteous under pressure.
Job Type: Full-time
Pay: ₹12,000.00 - ₹14,000.00 per month
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
Work Location: In person
Salary
Hourly based
Location
UL , India UL, India
UL , India UL, India
