customer relationship manager

A laundry field Customer Relationship Manager (CRM) is responsible for building and maintaining strong relationships with laundry service clients, understanding their needs, and ensuring their satisfaction. This role involves acting as the primary point of contact for clients, resolving issues, and identifying opportunities to enhance service and grow accounts. They also collaborate with internal teams to address client needs and ensure timely service delivery. Here's a more detailed breakdown of the responsibilities:Key Responsibilities:

• Client Relationship Management:
  
• Building and maintaining strong, positive relationships with laundry service clients.
  
• Acting as the main point of contact for all client inquiries and issues.
  
• Understanding client needs and providing appropriate solutions and recommendations.
  
• Ensuring client satisfaction and loyalty.
  
• Issue Resolution:
  
• Addressing client complaints and resolving issues promptly and effectively.
  
• Collaborating with internal teams (e.g., operations, logistics) to resolve client concerns.
  
• Account Management:
  
• Managing client accounts, including tracking usage, billing, and service agreements.
  
• Identifying opportunities for upselling and cross-selling additional laundry services.
  
• Service Delivery:
  
• Ensuring timely and accurate delivery of laundry services to clients.
  
• Monitoring service quality and addressing any deviations from agreed-upon standards.
  
• Sales & Business Development:
  
• Collaborating with the sales team to identify and pursue new business opportunities.
  
• Providing support during the sales process, such as presenting service offerings and addressing client questions.
  
• Reporting & Analysis:
  
• Tracking and analyzing key customer metrics, such as satisfaction scores and service usage.
  
• Providing regular reports to management on client interactions and account status.
  

Skills & Qualifications:

• Communication Skills:Excellent verbal and written communication skills are essential for interacting with clients and internal teams.
  
• Interpersonal Skills:Strong interpersonal skills are needed to build rapport with clients and foster positive relationships.
  
• Problem-Solving Skills:The ability to identify and resolve client issues effectively is crucial.
  
• Organizational Skills:Strong organizational and time-management skills are needed to manage multiple client accounts and prioritize tasks.
  
• Industry Knowledge:A good understanding of the laundry industry and related services is beneficial.
  
• Sales & Negotiation Skills:These skills are helpful for identifying opportunities and negotiating service agreements with clients.
  
• CRM Software Proficiency:Familiarity with CRM systems is often required to manage client data and interactions.
  

In essence, a laundry field CRM acts as a bridge between the laundry service provider and its clients, ensuring a positive and productive relationship that drives both client satisfaction and business growth.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹38,483.31 per month

Benefits:

• Health insurance
  
• Provident Fund
  

Language:

• English (Preferred)
  

Work Location: In person