We are looking for a proactive and detail-oriented Customer Support Executive to
join our team. The ideal candidate will have strong communication skills, proficiency in
Microsoft Excel, and the ability to manage customer queries efficiently. In addition to
customer support, this role involves assisting the MIS team with dashboard creation,
report generation, and maintaining data accuracy across systems. The candidate will
also help resolve issues related to policies, technical errors, health insurance, and
diagnosis concerns.
Customer Support & Issue Resolution:
Guide customers on understanding, updating, and adding insurance policies.
Resolve queries related to policies, health insurance, medications, and reimbursements.
Identify and analyze technical issues; coordinate with relevant departments for
resolution.
Handle diagnosis-related concerns, such as doctor availability and location mismatches.
Provide timely and professional support via calls, emails, and in-person interactions.
MIS & Data Management:
Create and maintain dashboards and performance reports on a weekly basis.
Work with internal teams to track and analyze operational data.
Clean, validate, and manage large datasets to ensure accuracy and consistency.
Use advanced Excel functions (e.g., VLOOKUP, Pivot Tables) for data analysis.
Support management in decision-making through accurate data insights.
Bachelor’s degree in any field.
0–3 years of experience in customer service, preferably in healthcare or insurance.
Proficient in Microsoft Excel and Outlook.
Excellent verbal and written communication skills.
Strong attention to detail and a problem-solving mindset.
Ability to multitask and manage priorities effectively.
Job Type: Full-time
Schedule:
Weekend availability
Work Location: In person
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
Salary
Hourly based
Location
MH , India MH, India
MH , India MH, India
