Job Title: Inbound Customer Support Executive
Job Description:
We are looking for dynamic individuals to join our Inbound Process Team. The ideal candidate will handle customer interactions with professionalism and a problem-solving attitude.
Key Responsibilities:
Attend and manage inbound customer calls to address queries, requests, and complaints.
Accurately log requests and complaints in the CRM system.
Educate customers about new products, features, and benefits; generate potential leads.
Ensure adherence to all compliance and quality standards.
Identify and highlight recurring issues and suggest process improvements.
Meet monthly targets related to quality, efficiency, and accuracy (Scorecard KPIs).
Stay updated with product, process, and system knowledge.
Work towards achieving defined sales targets.
Skills & Competencies Required:
Excellent verbal communication skills.
Strong command over both English and Hindi (fluency mandatory).
Ability to understand, capture, and interpret basic customer information.
A customer-centric approach with strong problem-solving abilities.
Shift Details:
Rotational shifts
No night shifts for women candidates.
Eligibility Criteria:
Age: Below 32 years
Education: Any degree
Job Types: Full-time, Permanent, Fresher
Pay: Up to ₹300,000.00 per year
Salary
Hourly based
Location
TN , India TN, India
TN , India TN, India
