Desktop Support

Job Description –

Experience: 2-5 Years

à˜ Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.

à˜ Address user tickets regarding hardware, software and networking.

à˜ Walk customers through installing applications and computer peripherals.

à˜ Working knowledge of office products and computer peripherals, like printers and scanners.

à˜ Ability to perform remote troubleshooting and provide clear instructions.

à˜ Test alternative pathways until you resolve an issue.

à˜ Record technical issues and solutions in logs.

à˜ Help create technical documentation and manuals.

à˜ Excellent problem-solving and multitasking skills.

à˜ Experience AV/video conferencing solutions.

à˜ Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, anti-virus and inventory management tools.

à˜ Analyze, troubleshoot and solve technology issues (both remotely and on-site) received via email, phone and in-person.

à˜ Test and deploy hardware and software solutions.

à˜ Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions.

à˜ Identify issues, propose solutions, and test new technologies or process changes.

à˜ Track and thoroughly detail technology issues through ticketing system.

à˜ Proactively reach out to customers about their technology needs and address issues before they occur.

à˜ Provide administration for various technology platforms in MDM, messaging, collaboration or MFA platforms.

à˜ Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices.

à˜ Deploy applications individually and with client management tools

à˜ Experience administering Exchange, Active Directory, Group Policy.

à˜ Installing and upgrading operating systems and computer software.

à˜ Ensuring SLAs are met.

à˜ Documentation and Record Keeping.

à˜ Scheduling upgrades and maintaining them without interference.

à˜ System backup and data recovery planning.

à˜ Network troubleshooting and optimization.

à˜ You may be required to work outside of normal business hours, including occasional holidays, evenings, and weekends.

à˜ Laptop/Desktop management and installation.

à˜ End Users issue management

à˜ Experience in Windows10 and 11.

Job Location:

Kindly Mail your CV at

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Benefits:

• Health insurance
  

Education:

• Higher Secondary(12th Pass) (Preferred)
  

Experience:

• IT: 1 year (Preferred)
  
• total work: 1 year (Preferred)
  

Work Location: In person