Cargaison Express is an India-based offshoring company specializing in consulting, knowledge process services, and business development exclusively in the logistics industry. We partner with global clients to help them streamline operations, enhance decision-making, and boost profitability through innovative and tailored logistics solutions. Our approach combines deep industry knowledge with operational expertise to deliver consistent and measurable results.
We are seeking a
Operations Support Specialist with at least 2 years of experience in the logistics industry— preferably in freight brokerage, carrier operations, or a relevant logistics function. This role demands a proactive, mature professional who thrives in a fast-paced environment, demonstrates high attention to detail, and possesses strong communication and Excel skills.As a key part of our
brokerage sales support team, you will be responsible for supporting internal sales processes, managing data and reports, and assisting with day-to-day client and carrier operations to ensure smooth, efficient service delivery.- Provide troubleshooting assistance for customer orders, account updates, and relevant service issues
- Offer data support and guidance to the brokerage team for decision-making
- Monitor performance indicators, assist with checking insurance compliance for carriers and shippers
- Manage and update sales tracking tools, CRM records, and internal reporting dashboards
- Maintain accurate logs and documentation of orders, carrier interactions, and service issues
- Track and review pending orders and customer-specific requests to ensure timely resolution
- Suggest and implement process improvements to enhance customer satisfaction and operational efficiency
- Minimum 2 years of experience in logistics (updates/ dispatch,/ Trailer tracking, or related areas)
- Proven ability to handle a fast-paced, detail-oriented work environment
- Strong knowledge of basic Excel (basic formulas, formatting, sorting, pivot tables preferred)
- Effective verbal and written communication skills
- Organized, reliable, and capable of working independently and as part of a team
- Prior experience working with international clients (especially US-based) is a plus
- Familiarity with CRM systems, TMS platforms, or freight management tools is desirable
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
Salary
Hourly based
Location
PB , India PB, India
PB , India PB, India
