Front Desk Executive

As the first point of contact for clients and visitors, the Front Desk Executive plays a vital role in shaping the customer experience at our center. This role goes beyond reception duties—it includes appointment management, client engagement, scheduling coordination, housekeeping oversight, and basic billing functions. A calm, professional demeanor, attention to detail, and a customer-first attitude are essential for success in this role.

• Warmly greet and attend to all clients and visitors, ensuring a professional and
  
• welcoming environment.
  
• Handle walk-in inquiries and manage waiting areas for optimal comfort.
  
• Manage appointment bookings, cancellations, and rescheduling through internal
  
• systems.
  
• Ensure a positive customer experience throughout the client journey.
  
• Support client retention efforts through personalized engagement and timely follow-ups.
  

• Coordinate treatment schedules with doctors, therapists, and wellness consultants.
  
• Send timely reminders for therapy appointments and follow-up consultations.
  
• Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.
  
• Communicate with Ashram Admin and external partners/vendors where applicable.
  

• Supervise housekeeping activities to maintain a clean, serene, and functional
  
• environment.
  
• Maintain and track inventory of therapy consumables and center supplies.
  
• Coordinate with vendors for regular procurement and service requirements.
  

• Answer incoming calls, emails, and messages professionally and promptly.
  
• Getting testimonials from clients (google reviews, video and text testimonials)
  
• Address client queries and feedback with empathy and clarity.
  
• Maintain updated client records, therapy registers, and service logs.
  

• Guide clients on wellness services, therapy packages, and benefits.
  
• Support upselling of wellness plans, memberships, and retail products.
  
• Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic reporting.
  

• Excellent verbal and written communication skills.
  
• Organized, proactive, and customer-focused mindset.
  
• Comfortable using basic software for scheduling and billing.
  
• Prior experience in wellness, hospitality, or healthcare front office roles preferred.
  

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
  
• Paid sick time
  
• Paid time off
  
• Provident Fund
  

Ability to commute/relocate:

• Sarjapura, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
  

Education:

• Bachelor's (Required)
  

Language:

• English (Required)
  

Location:

• Sarjapura, Bengaluru, Karnataka (Preferred)
  

Work Location: In person