Key Account Manager | Marketplaces

Fynd is India’s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

The role of a Key Account Manager is primarily to ensure technology adaptation at the brand level. They are responsible for driving training programme for the store team . We are looking for someone who is extremely confident , enthusiastic and determined to help sales team achieve its sales target.

• Develop Customer First Approach in team to understand customer pain points
  
• Collaborate with Cross functional Teams such as Product management and Tech team to deliver standard or custom made solutions for client requirements.
  
• Develop in depth understanding of the Fynd Platform and solve every day queries of your team and train them to better equipped to solve client issues
  
• Demonstrate outstanding interpersonal and communications skills
  

• Work experience in managing Enterprise Clients
  
• Working in a startup or a consulting firm
  
• The candidate should have demonstrated ability to collaborate and build strong relationships with customers, especially at the Key decision-maker levels
  
• Have a firm grasp of technology and the ability to learn every detail of a product to help to troubleshoot and creatively solve problems.
  
• Strong project management skills with a proven ability to estimate, plan and effectively execute and control projects to deliver agreed-upon scope on time within budget
  
• This person needs to have a customer focused mindset, and should be able to drive a team towards efficiency and customer satisfaction.
  
• Experience in a SaaS firm is a plus
  
• Understanding of SQL and APIs is a must
  

We help you upskill by organising in-house courses on important subjects Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Community and Team building activities Host weekly, quarterly and annual events/parties.

Mediclaim policy for you + parents + spouse + kids Experienced therapist for better mental health, improve productivity & work-life balance

We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!