Marketing - Retail Training Manager

General Information

Req #

WD00084223

Career area:

Marketing

Country/Region:

India

State:

Haryana

City:

Gurgaon

Date:

Thursday, July 31, 2025

Working time:

Full-time

Additional Locations:

• India - HaryÄna - Gurgaon
  
• India - HaryÄna - Gurgaon
  

Why Work at Lenovo

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This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Job Title: Marketing – Retail Training Manager

Location: Gurgaon

Reports to: Marketing Head

Role Overview:

We are looking for a passionate and energetic

Retail Training Manager to lead the development and execution of training programs for our In-Shop Demonstrators (ISDs) and sales teams across India. This role is key to enhancing in-store consumer experience, strengthening product knowledge, and enabling impactful retail storytelling in one of the most dynamic and competitive smartphone markets.

Key Responsibilities:

• Design & Deliver Training Programs:
  

+ Create structured product training modules for new launches (hardware, software, AI features, ecosystem integration).

+ Develop and execute training plans for ISDs and TSI/Sales Teams across General Trade and Modern Trade.

• Drive Retail Storytelling & Experience:
  

+ Equip teams with brand-aligned retail narratives to enhance the

in-store demo experience.

+ Train teams on showcasing differentiators like

AI camera features, ecosystem products, design aesthetics, etc.

• Capability Building:
  

+ Conduct regular upskilling sessions on consumer engagement, selling skills, visual merchandising, and demo techniques.

+ Monitor performance metrics and recommend interventions for low-performing zones.

• Digital-First Training Enablement:
  

+ Leverage digital tools (LMS, videos, WhatsApp groups, quizzes) to scale learning.

+ Maintain training dashboards and track participation and effectiveness.

• Retail Audits & Feedback Loop:
  

+ Conduct on-ground training audits and mystery shopper insights for training needs assessment.

+ Gather on-ground insights to inform future training content and focus areas.

Key Requirements:

• 5�8 years of experience in retail training or sales capability roles within the smartphone, consumer electronics, or telecom industry.
  
• Strong knowledge of retail formats (LFR, MBO, GT) and ISD/TSM structures in India.
  
• Excellent communication and presentation skills in English and Hindi (regional languages a plus).
  
• Demonstrated ability to energize field teams and drive behavior change.
  
• Experience with launch readiness training and new product GTM support.
  
• Willingness to travel extensively across zones.
  

Preferred Attributes:

• Passion for smartphones and consumer tech.
  
• Experience in training content creation (decks, videos, assessments).
  
• Understanding of consumer behavior at retail level.
  
• High adaptability and collaborative mindset.
  

Additional Locations:

• India - HaryÄna - Gurgaon
  
• India - HaryÄna - Gurgaon
  
• India
  
• India - HaryÄna
  

India - HaryÄna - Gurgaon , India - HaryÄna - Gurgaon

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