Network Analyst

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience.

• Hybrid working options Home / Office available.
  
• LAN/WAN Health Monitoring, Ticket Booking and Resolution. Like; Packet Drops, High Latency, CRC Error, Etc.
  
• Co-ordinates and lead incident resolution for Telecom infrastructures
  
• Co-ordinates technical information gathering from internal/external customers during incident resolution. To be the SME of telecommunications and support the Service Centers' telecommunications infrastructure including WAN, (W) LAN & Voice Services.
  
• Responsible for the resolution of business-critical incidents by providing interim and permanent technical solutions that can be supported
  
• Resolves and diagnoses incident trends and network capacity to enable the correct capacity planning and capabilities of existing infrastructure, to meet business demand
  
• Participates in changes and follow the change control process
  
• Monitors, analyzes, reports and solve events having an adverse effect on the infrastructure.
  

• Degree in Computer Science, Information Systems or equivalent experience
  
• Minimum 2 years of Telecoms experience
  
• Good English language skills
  
• Excellent communication, prioritization and organization skills
  
• Very good TCP/IP knowledge
  
• Good networking knowledge (on CCNA/CCNP level)
  
• Good knowledge of Cisco switching/routing technologies
  
• Good knowledge of Cisco VPN technologies
  
• Good understanding of any proxy platform
  
• Good Wireless LAN knowledge
  
• Good Video Conference knowledge on on premise / cloud platforms.
  
• Very good understanding of any FW/NIPS platform.
  

• ITIL Foundation/ Certification knowledge a plus.
  
• 2 - 4 Year experience.
  

• Great Team of IT Professionals with Global Working Exposure
  
• On-Going Professional and Technical Training and Certifications
  
• Global Internal Job Opportunities Available Within DPDHL
  

IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:

• Supports over 260,000 DPDHL e-mail users;
  
• Runs more than 7700 servers;
  
• Supports more than 2000 global services and applications;
  
• Processes 9 million shipment information messages per day;
  
• 200000 man days per year of development application.
  

Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of the logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents – Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia Cyberjaya in Malaysia and in India – Chennai, Mumbai, Hyderabad, Bangalore & Indore).

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
  
• Annual Leave: 42 days off apart from Public / National Holidays.
  
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
  
• In House training programs: professional and technical training certifications.