Sales Team Lead

Job Title: Sales Team Lead – Ultra Luxury Jewellery
Location: Jubilee Hills, Hyderabad
Compensation Range: ₹10.8 LPA to ₹13.2 LPA + Performance-Based Incentives

About the Role

We are seeking a dynamic and experienced

Sales Team Lead to head the luxury jewellery sales team at our Jubilee Hills showroom. The ideal candidate will have a strong background in ultra-luxury jewellery sales and proven leadership experience, with the ability to drive performance, mentor a high-performing team, and deliver an exceptional customer experience to high-net-worth individuals (HNIs) and distinguished clientele.

Key Responsibilities

1. Sales Leadership

• Lead by example by consistently delivering high-value sales and superior client engagement.
  
• Motivate and guide the sales team to meet and exceed individual and team sales targets.
  
• Conduct daily and weekly sales briefings, monitor performance metrics, and drive improvement initiatives.
  
• Implement sales strategies that align with brand values and business goals.
  

2. Customer Relationship Management

• Build and maintain direct relationships with premium clients, including UHNI and celebrity clientele.
  
• Guide and support team members in managing client relationships, upselling, and providing after-sales service.
  
• Handle escalated or complex client concerns with discretion and professionalism.
  
• Develop strategies to enhance customer loyalty, retention, and repeat business.
  

3. Team Development & Training

• Mentor and coach sales staff, providing regular feedback and individual development plans.
  
• Identify skill gaps and coordinate internal or external training programs.
  
• Foster a performance-driven, collaborative, and luxury-aligned team culture.
  
• Promote a spirit of learning, knowledge-sharing, and continuous improvement within the team.
  

4. Store Operations & Standards

• Oversee daily store operations, ensuring a well-maintained, elegant, and premium showroom environment.
  
• Supervise accurate billing, stock management, display standards, and replenishment schedules.
  
• Ensure the team adheres to grooming standards, operational SOPs, and company policies.
  
• Conduct regular audits to maintain operational and visual merchandising excellence.
  

5. Product & Market Expertise

• Stay informed about global jewellery trends, material innovations, and customer preferences.
  
• Deliver ongoing product training to the team covering gemstones, metals, craftsmanship, and value communication.
  
• Monitor competitor offerings and share insights to maintain the brand�s market-leading edge.
  

6. Promotions & Marketing

• Collaborate with the marketing team to plan and execute elite client events, store activations, and outreach programs.
  
• Support high-profile exhibitions, trunk shows, and customer engagement campaigns.
  
• Analyze customer feedback and suggest improvements in merchandising, service offerings, and marketing strategies.
  

Key Skills & Qualifications

• Education: Minimum High School Diploma (Graduation preferred)
  
• Experience: Minimum 10 years in luxury jewellery retail, with at least 5 years in a leadership role
  
• Leadership: Strong team management, coaching, and performance monitoring capabilities
  
• Sales Acumen: Proven success in high-value sales and driving team-based revenue goals
  
• Customer Service: Deep commitment to luxury service standards, with a client-first mindset
  
• Presentation: Well-groomed, confident, and professional in demeanour
  
• Communication: Excellent verbal and interpersonal skills in English and local/regional languages
  
• Product Knowledge: Expertise in diamonds, gemstones, precious metals, certifications, and design
  

Working Hours

• 10 hours per day (as per the store�s operational schedule)
  

Employee Benefits

• Provident Fund (PF)
  
• Paid Leave
  
• Daily Snacks
  
• Annual Bonus
  
• Health Insurance
  
• Career Advancement Opportunities
  
• Positive and Supportive Work Culture
  

Job Types: Full-time, Permanent

Pay: From ₹90,000.00 per month

Benefits:

• Health insurance
  
• Leave encashment
  
• Paid time off
  
• Provident Fund
  

Experience:

• Luxury Jewellery Sales: 10 years (Required)
  
• Team Lead: 5 years (Required)
  

Location:

• Jubilee Hills, Hyderabad, Telangana (Required)
  

Work Location: In person