Senior Application Support Specialist

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience.

You will provide second level of application support to DHL DGF business unit in order to ensure the maximum availability and minimal disruption to business continuity.

• Perform the 2nd level support for the service within Service Level Agreements to DGF business users according to ITS processes with a focus on Incident and Problem Management
  
• Demonstrate ownership of assigned events and incidents through to restoration and collaborate with other support teams within the organization and external suppliers
  
• Demonstrate ownership of assigned events and incidents through restoration and collaborate with other support teams and external suppliers.
  
• Maintains quality standards and policies.
  
• Identifies opportunities for improvement.
  
• Provides advice and guidance to less experienced colleagues.
  
• Liaises with the development team to overcome known problems and fulfil user requirements and system enhancement.
  
• Supports delivery of build projects through their lifecycle (focus on user and technical acceptance testing (UAT/TAT), RTP and post-implementation support)
  
• Being Flexible to work in rotational Night shifts.
  
• Participate in 24/7 on-call support
  

You are able to work independently, prioritize and organize your tasks under time and work with less or minimal intervention. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

• Bachelor�s degree in information technology, Computer Science, or a related field (or equivalent experience).
  
• Minimum of 7 to 8 years of experience in Application support.
  
• Proven experience in IT support, incident management, problem management, and change management.
  
• Familiarity with ITIL framework and best practices.
  
• Strong analytical and problem-solving skills.
  
• Excellent communication and interpersonal skills.
  
• Experience with specific IT support tools (e.g., ServiceNow, JIRA)
  
• ITIL certification or similar qualifications
  
• Hands-on experience with Linux operating systems and any common scripting languages
  
• Practical knowledge of any RDBMS, experience with SQL
  
• Experience in debugging, automated testing
  
• Good time-management, organizational, multi-task and prioritization skills
  

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
  
• Annual Leave: 42 days off apart from Public / National Holidays.
  
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
  
• In House training programs: professional and technical training certifications.