Here’s a sample
Job Description (JD) for a Senior Customer Relationship Executive. You can tailor it based on your industry (e.g., banking, SaaS, retail, healthcare, etc.), but this version works as a general template:Location: [Insert Location]
Reports to: Customer Relationship Manager / Head of Customer Success
Type: Full-time
We are looking for an experienced and customer-centric
Senior Customer Relationship Executive to manage key client relationships, ensure customer satisfaction, and drive customer retention and growth. The ideal candidate will be proactive, personable, and able to manage complex customer needs with professionalism and efficiency.- Build and maintain strong, long-term relationships with key clients.
- Serve as the lead point of contact for all customer account management matters.
- Address customer queries and concerns promptly and professionally.
- Understand client needs and objectives to offer tailored solutions and maximize satisfaction.
- Coordinate with internal teams (sales, operations, product, support) to ensure timely and successful delivery of services.
- Identify opportunities to grow business with existing clients.
- Track customer satisfaction and feedback using CRM tools and surveys.
- Prepare regular reports on account status and customer satisfaction metrics.
- Escalate unresolved issues to the appropriate internal teams.
- Maintain up-to-date knowledge of company products/services.
- Bachelor�s degree in Business Administration, Marketing, Communications, or a related field.
- 3+ years of experience in customer relationship management or a client-facing role.
- Proven ability to manage multiple client accounts and resolve issues effectively.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in CRM software (e.g., Salesforce, Zoho, HubSpot).
- Strong organizational skills and attention to detail.
- Customer-oriented mindset with a proactive approach to service.
- Experience in [insert specific industry if needed, e.g., BFSI, SaaS, healthcare].
- Familiarity with customer success metrics and retention strategies.
- Multilingual capabilities (if required for the role).
- Competitive salary and performance bonuses.
- Professional development and training opportunities.
- Health and wellness benefits.
- A supportive and collaborative work enviroment
Job Type: Full-time
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
Experience:
- Customer relationship Executive : 5 years (Required)
- Client Interaction : 5 years (Required)
- Customer Handling : 5 years (Required)
Work Location: In person
Salary
Hourly based
Location
CT , India CT, India
CT , India CT, India
