Senior Product Associate

JOB DESCRIPTION

Join our dynamic Payments organization, a team of talented product managers dedicated to innovating payment services on key platforms. We aim to revolutionize customer experiences, streamline our business processes, and consistently strive for product excellence. If you're an analytical thinker with a passion for problem-solving and delivering cutting-edge digital payment solutions, you've found your team.

As a Senior Product Associate in the

Commerce Payments team, you will focus on delivering seamless digital payments experiences that enable and encourage customers to use Chase cards wherever, whenever, and however they want to pay. You will work on defining, building, and enhancing key payments experiences and platform capabilities related to digital wallets and ecommerce, as well as supporting ongoing product health and performance. You will partner with Product Leaders and key stakeholders across the organization to develop, launch and manage features including product discovery, product research, requirements gathering and definition, writing user stories and acceptance criteria, and owning issue resolution.

Job responsibilities

• Collaborate with product, analytics, business, and engineering partners to lead and develop product and design strategies
  
• Define, prioritize and clarify user stories; working with other Product Managers, engineering leads and the leadership team
  
• Work with business stakeholders and the India engineering team to maintain a healthy backlog and provide visibility across the enterprise, including at the executive level
  
• Maintain the functional quality of the work being delivered by setting and evaluating expectations and acceptance criteria
  
• Collaborate with the Agility Leads to run successful Release Planning and Sprint Planning sessions, as well as Sprint Reviews and Retrospectives
  
• Work closely with developers and testers to ensure requirements and functional designs are translated accurately into working technical designs, test plans and scripts, that will drive desired outcomes
  
• Conduct pre-release reviews which could include regression testing and Quality assurance to certify the release as production ready, as well as production validation for releases. Work closely with Product leads, developers, operations and production management teams to research and solve issues or defects that impact our customer experience.
  

Required qualifications, capabilities, and skills

• 3+ years of experience in product management, financial services, and digital.
  
• Passion for understanding customer needs and demonstrated ability to build digital products
  
• Ability to think strategically and to connect the dots to the bigger picture, while being accountable for diving into the details required to ensure successful execution
  
• Proven success in collaborating, influencing, and guiding decisions with multiple stakeholders, including team members across product, technology and design
  
• Strong understanding of product development using Agile / Scrum, including experience in writing high quality user stories and acceptance criteria for both back-end and front-end requirements and familiarity using tools such as JIRA or equivalent
  

Preferred qualifications, capabilities, and skills

• Experience in online payments including wallets, ecommerce, and partner integration
  
• Strong knowledge of Application Programming Interfaces and engineering practices
  
• BS or MS in Computer Science, Business Management, or comparable field of study
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.