SME-Policy Servicing

The SME-Policy Servicing role requires a professional with 3 to 4 years of experience adept in MS Excel to manage and optimize policy servicing processes. The candidate will work in a hybrid model during night shifts focusing on enhancing efficiency and accuracy in policy management. Experience in Property & Casualty Insurance is advantageous contributing to the companys goal of delivering superior service.

• Manage policy servicing operations with a focus on accuracy and efficiency ensuring all processes align with company standards.
  
• Utilize MS Excel to analyze and interpret data providing insights that drive process improvements.
  
• Collaborate with cross-functional teams to streamline policy servicing workflows and enhance customer satisfaction.
  
• Develop and maintain comprehensive documentation of policy servicing procedures ensuring clarity and accessibility.
  
• Monitor and report on key performance indicators identifying areas for improvement and implementing solutions.
  
• Provide expert guidance on policy servicing matters leveraging technical skills to resolve complex issues.
  
• Ensure compliance with industry regulations and company policies maintaining high standards of service delivery.
  
• Engage in continuous learning to stay updated with industry trends and best practices in policy servicing.
  
• Support the development and implementation of new tools and technologies to enhance policy servicing capabilities.
  
• Participate in training sessions to improve skills and knowledge contributing to personal and team growth.
  
• Communicate effectively with stakeholders to address concerns and provide updates on policy servicing activities.
  
• Contribute to the companys mission by delivering exceptional service that positively impacts clients and society.
  
• Foster a collaborative work environment that encourages innovation and excellence in policy servicing.
  

• Demonstrate proficiency in MS Excel with the ability to perform complex data analysis and reporting.
  
• Exhibit strong problem-solving skills and attention to detail in policy servicing tasks.
  
• Possess excellent communication skills to effectively interact with team members and stakeholders.
  
• Show a proactive approach to learning and adapting to new challenges in the insurance domain.
  
• Display knowledge of Property & Casualty Insurance enhancing the ability to manage related policies.
  
• Have experience working in a hybrid work model demonstrating flexibility and adaptability.
  
• Maintain a strong commitment to delivering high-quality service during night shifts.
  

• Microsoft Office Specialist: Excel Certification