Specialist - Knowledge Management

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JBS Pursuits Knowledge Management Specialist (APAC)

About the Role

We're seeking an experienced Knowledge Management Specialist to lead our APAC Knowledge Management Function. In this role, you'll be responsible for organising, maintaining, and optimising our regional knowledge assets to support business operations across region, with a particular focus on curating proposal content for the Leasing Advisory business line.

Key Responsibilities

Develop and implement a comprehensive knowledge management strategy for each of APAC.

Build effective relationships with information gatekeepers (local Pursuits Leads, JBS Bid CoE team, broader JBS KM team, and Leasing Research teams) to acquire essential content, templates, and data while ensuring these partners maintain accountability for content accuracy, design consistency, proper tagging, and overall quality standards.

Curate and maintain high-quality local, regional and global pitch materials, capability statements and company information for APAC Leasing Advisory.

Manage APAC Pursuits’ central content repository, ensuring templates and baseline responses remain current and effective. Identify and incorporate unique content from completed bids to continuously enhance proposal resources, creating a "single source of truth" document library.

Collaborate with stakeholders across APAC to develop and update critical content including CVs, track records, case studies, and company information

Develop, own, execute and continuously improve processes and protocols to ensure that materials within the KM platforms are accurate and up to date.

Lead knowledge sharing initiatives through coaching, training workshops, and best practice facilitation

Create robust reporting mechanisms that track and analyse key content usage metrics, providing actionable insights through regular, well-structured reports.

Partner with Design team to create JLL-branded business line templates

Drive continuous process improvements to deliver higher productivity and increased efficiency.

Integrate AI solutions into knowledge management processes to automate routine tasks and improve overall efficiency.

Key Requirements

8-10 years relevant experience with Bachelor's degree in related field; Master's preferred

Proven experience leading global KM programs and working with senior leadership

In-depth knowledge of KM practices and technologies, particularly SharePoint, including content management experience in creating lists/libraries/sites

A proactive strategy development mindset. We would like the candidate to develop and implement a vision for the Knowledge Management function that anticipates and addresses evolving business needs.

Strong analytical mindset with ability to navigate business ambiguity

Exceptional communication, both written and verbal, as well as strong influencing skills

Attention to detail with excellent editing, proof reading and quality control capability

Microsoft Office proficiency

Copywriting experience

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.