Job Overview:
We are seeking a proactive and detail-oriented Virtual Hygiene Coordinator to join our remote support team for a U.S.-based dental office. This role includes managing dental hygiene schedules, patient communication, insurance verification, and assisting with virtual front-desk tasks.
- Manage and confirm daily hygiene appointments (target: 10 hygiene + 2 new patients/day)
- Reactivate inactive patients via phone outreach
- Perform pre-appointment checks: paperwork, insurance, and account status
- Perform post-appointment verifications: scheduling, claim submissions, clinical notes
- Assist with incoming calls (e.g., appointment confirmations, treatment clarifications)
- Handle outgoing follow-up and appointment confirmation calls
- Maintain full hygiene schedules
- Keep broken appointments below 3%
- Reactivate inactive patients
- Promote and convert patients to SCP membership plans
- Strong verbal and written English communication skills
- Basic understanding of dental terminology (training provided)
- Proficiency in using scheduling software and spreadsheets
- Excellent attention to detail and time management
Monday to Friday | Evening/Night Shift (aligned with U.S. time zones)
Job Type: Full-time
Pay: ₹29,000.00 - ₹33,500.00 per month
Benefits:
- Paid time off
Ability to commute/relocate:
- Thaltej, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:
- US healthcare industry: 1 year (Preferred)
- healthcare industry: 2 years (Required)
Language:
- English (Required)
Location:
- Thaltej, Ahmedabad, Gujarat (Required)
Shift availability:
- Night Shift (Required)
Work Location: In person
Salary
Hourly based
Remote Job
Worldwide
Job Overview
Location
GJ , India
