Client Support Executive

About the jobKey responsibilities:

1. Serve as the primary point of contact for clients, building and nurturing long-term relationships

2. Understand client needs, goals, and KPIs and provide timely and effective solutions

3. Ensure smooth onboarding, consistent communication, and timely responses via email, phone, and team chats

4. Handle queries, resolve complaints, and address client concerns with urgency and professionalism

5. Maintain strong client engagement and satisfaction to ensure retention and renewals

6. Make outbound calls to prospective and existing clients to upsell or cross-sell services

7. Conduct product or service demonstrations and communicate value effectively

8. Meet or exceed sales KPIs including monthly revenue targets of 3 Lakh

9. Schedule and conduct at least 3 in-person meetings or 5 online meetings daily

10. Drive add-on service sales and upgrades as per client needs

11. Coordinate project requirements between clients and internal teams such as Technical, SEO, and Content

12. Ensure campaigns are on track, within scope, and aligned with client expectations

13. Keep internal teams informed about client feedback, concerns, and requests

14. Monitor ongoing campaign performance and assist in implementing adjustments when needed

15. Share regular updates and campaign performance reports with clients

16. Collect client feedback for ongoing improvement

17. Manage contract renewals and extensions and explore opportunities for service expansion

18. Contribute to maintaining high client retention rates through strong relationship management

Requirements:

1. Excellent communication (verbal & written) and interpersonal skills

2. Pleasing personality, confident, and professional attitude

3. Strong problem-solving and client-handling abilities

4. Ability to manage multiple projects and maintain organization under pressure

5. Familiarity with CRM tools and basic knowledge of digital marketing is a plus

6. A proactive, self-motivated, and results-driven mindset

Additional information:

1. Location: Kirti Nagar, Delhi

2. Experience: 0-3 years

HOW TO APPLY:

Interested candidate can send their resume to WhatsApp : +91-8287196619 with the subject line: Application for Client Support Executive - [Your Name]

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
  
• Paid time off
  
• Provident Fund
  

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
  

Application Question(s):

• What is your current take home salary?
  
• Are you comfortable joining post August 20, 2025?
  
• Are you comfortable working in an onsite setting at Kirti Nagar?
  

Experience:

• Client Servicing: 1 year (Required)
  

Language:

• English (Required)
  

Location:

• Delhi, Delhi (Required)
  

Work Location: In person