A Customer Relationship Executive (CRE) is responsible for managing and enhancing customer relationships to ensure satisfaction and drive business growth. They act as a key point of contact for a portfolio of customers, addressing inquiries, resolving issues, and fostering strong, lasting relationships. CREs also play a vital role in identifying opportunities to improve the customer experience and contribute to the overall success of the company.
- Handle luxury clients with precision, poise and passion
- Coordinate with Service Advisors & Technicians
- Manage digital appointment flow, feedback and delight
- Deliver every car like it's a red-carpet handover
- Strong Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers and colleagues.
- Interpersonal Skills: The ability to build rapport with customers and understand their needs is crucial.
- Problem-Solving Skills: The ability to identify and resolve customer issues effectively.
- Customer-Focused Mindset: A strong commitment to customer satisfaction and a proactive approach to problem-solving.
- CRM Proficiency: Familiarity with CRM software and other tools used to manage customer relationships.
- Organizational Skills: The ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
- Sales and Negotiation Skills: Experience in sales and negotiation can be beneficial for identifying and capitalizing on opportunities for upselling and cross-selling.
- Analytical Skills: The ability to analyze data, identify trends, and prepare reports.
- Adaptability: The ability to adapt to changing customer needs and business priorities.
Graduate (BBA / BMS / Hospitality / Mass Communication / Arts)
3 to 6 years in high-end service industry(luxury hotels, airlines, premium auto brands)
Age bracket : 25 to 40 years
Fluent English, email etiquette, CRM tools, warm smile a must
$ Experience handling HNIs, CEOs, Expats, Celebrities
$ CRM Software (AutoBoom / Autorox / Salesforce)
$ WhatsApp Business & AI Chat Assist Tools
$ Knowledge of Luxury Car Service processes & DMS systems
Job Types: Full-time, Permanent
Pay: ₹50,000.00 - ₹60,000.00 per month
Benefits:
- Cell phone reimbursement
Language:
- English (Preferred)
Work Location: In person
Salary
Hourly based
Location
MH , India MH, India
MH , India MH, India
