Company: Manvi International Courier
Location: Dwarka Sector 7, New Delhi
Work Timing: 10:30 AM to 7:30 PM
Salary: ₹18,000 to ₹25,000 CTC
Experience: 1–3 years in customer service (preferably in logistics/courier sector)
Joining: Immediate
Education: Graduate
- Excellent verbal and written communication skills (English & Hindi required; Punjabi preferred)
- Strong multi-tasking and time-management skills
- Ability to handle difficult customers and high-pressure situations
- Comfortable with handling large volumes of inbound and outbound calls
- Male and female both can apply
- Handle inbound and outbound calls, chats, and emails for customer queries and service inquiries
- Convert incoming leads by clearly explaining services, delivery timelines, and pricing
- Resolve customer issues related to shipment tracking, delays, and delivery
- Coordinate with logistics vendors (DHL, FedEx, UPS) and internal operations teams to resolve issues
- Maintain accurate call logs, case updates, and customer information in the CRM
- Support basic operational tasks such as label generation, invoicing, tracking updates, and data entry
- Educate customers about branded/local courier options and benefits
- Provide after-service support and maintain positive customer relationships
- Ensure timely follow-ups and keep all shipment and contact data up to date in the system
Contact: 9220032489
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Provident Fund
Language:
- English (Required)
- Hindi (Preferred)
Work Location: In person
+91 9220032489
Salary
Hourly based
Location
DL , India DL, India
DL , India DL, India
