Working Hours - 10am - 7PM
· Handle incoming calls, emails, chats, and social media queries from customers.
· Provide accurate product/service information and resolve customer concerns promptly.
· Maintain records of customer interactions and update CRM systems.
· Coordinate with internal teams to resolve escalated issues.
· Follow up with customers to ensure their concerns are resolved.
· Suggest process improvements to enhance customer experience.
· 1–2 years of experience in customer service, preferably in
FMCG, D2C, or e-commerce.· Excellent verbal and written communication skills in
English and Hindi· Strong problem-solving and interpersonal skills.
· Basic computer knowledge and familiarity with CRM tools.
Job Types: Full-time, Permanent
Pay: Up to ₹35,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Ability to commute/relocate:
- Pitampura, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have experience in FMCG, D2C, or e-commerce companies ?
- What is your current salary ?
- What is your expected salary ?
Education:
- Bachelor's (Required)
Experience:
- Customer support: 1 year (Required)
Language:
- English (Required)
Work Location: In person
+91 8826665856
Salary
Hourly based
Location
DL , India DL, India
DL , India DL, India
