Job Title: Customer Support Executive
Company: ShadyGators
Location: Remote / Delhi NCR (Hybrid option available)
Job Type: Full-time
Experience: 1–3 years preferred
Industry: E-commerce / Fashion & Lifestyle
Company: ShadyGators
Location: Remote / Delhi NCR (Hybrid option available)
Job Type: Full-time
Experience: 1–3 years preferred
Industry: E-commerce / Fashion & Lifestyle
ShadyGators is a bold and youthful eyewear brand redefining everyday style with quality sunglasses that match every vibe and personality. We are rapidly growing and are looking for a motivated and empathetic
Customer Support Executive to help us deliver a smooth and satisfying experience to our customers across India.- Respond promptly and professionally to customer inquiries via email, chat, phone, and social media.
- Manage order-related queries, product information, returns, exchanges, and refunds.
- Resolve complaints efficiently while maintaining high customer satisfaction.
- Track and follow up on customer issues until they are resolved.
- Coordinate with the warehouse and logistics partners for order tracking or delivery issues.
- Maintain accurate records of customer interactions using CRM tools.
- Share regular feedback with internal teams to improve processes, FAQs, and user experience.
- 1�3 years of experience in a customer service or support role (E-commerce experience preferred).
- Strong communication skills in English and Hindi.
- Patience, empathy, and problem-solving attitude.
- Familiarity with tools like Shopify, WhatsApp Business, and customer support platforms (like Freshdesk or Zoho Desk) is a plus.
- Ability to multitask and work independently in a fast-paced environment.
- Competitive salary
- Flexible work hours (with weekend support rotation)
- Employee discounts on ShadyGators products
- Fun and collaborative team culture
- Growth opportunities in a scaling brand
Please submit your resume and a short note on why you’d be a great fit to:
[shadygators14@gmail.com]Or apply directly through
Indeed.Job Types: Full-time, Permanent
Pay: ₹10,646.77 - ₹17,000.00 per month
Benefits:
- Flexible schedule
Work Location: In person
+91 9873254424
Salary
Hourly based
Remote Job
Worldwide
Job Overview
Location
DL , India
