Front Desk Receptionist (Night Shft)

Welcome and assist handlers and pet owners, ensuring they feel comfortable and well-guided.

· Ensure clients are attended to promptly, minimizing waiting time to under 10 minutes.

· Schedule and manage appointments, optimizing time slots based on the type of visit.

· Confirm follow-up appointments for ongoing consultations with the appropriate veterinarian.

· Place reminder calls to clients one day prior to their scheduled appointment.

· Answer phone calls courteously, encourage appointment scheduling, and address inquiries.

· Maintain and follow up on a missed call log to secure future appointments.

· Relay messages accurately to the relevant veterinary staff.

· Assist with registration, paperwork, and verifying appointments upon patient arrival.

· Process payments, issue receipts, and ensure accurate record-keeping during check-out.

· Maintain a clean, organized, and welcoming waiting area.

· Monitor and communicate wait times to clients to ensure a positive experience.

· Maintain call histories and ensure all patient and appointment details are documented.

· Handle medical records according to clinic policies and privacy regulations.

· Manage cash transactions, reconcile payments daily, and prepare financial reports.

· Provide basic information about the clinic's services and general pet care resources.

· Perform general office tasks such as photocopying, filing, and maintaining inventory.

· Understand and execute emergency protocols, including contacting relevant services when required.

This role requires strong organizational, communication, and interpersonal skills, with a focus on ensuring a positive experience for clients and their pets.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits:

• Provident Fund
  

Schedule:

• Rotational shift
  
• Weekend availability
  

Education:

• Bachelor's (Preferred)
  

Experience:

• Total work: 10 plus years (Preferred)
  

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund
  

Ability to commute/relocate:

• Worli, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
  

Application Question(s):

• Incase shortlisted are you ready to join immediately
  

Experience:

• Front desk: 3 years (Required)
  

Shift availability:

• Night Shift (Required)
  

Work Location: In person