Implementation Solution Manager

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Who We Are

At Roche, we are passionate about transforming patients’ lives, and we are bold in both decision and action - we believe that good business means a better world. That is why we come to work every single day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.

Role Purpose

You will be responsible

Pre-sales phase:

• Support local, regional or global consultancy team in tender processes
  
• Supports on request with demos and expertise on Lab organisation
  
• Creates concepts for workflow, lab organisation and connectivity
  

Product life cycle:

• Provides customer project expertise to the Product Definition Team
  
• Supports the product life cycle by improving Product serviceability and implementability while keeping the broader solution in mind (avoid individual product / siloed thinking)
  

Key responsibilities:

• Execute implementation in early product life cycle phases end-to.end
  
• Acts as subject matter expert for RIS product installation and integration working closely with Engineering in the early life cycle phases.
  
• Assess and optimise customer workflow together with country representative
  
• Supports customer / country on installation requirements
  
• Supports customer / country on installation and upgrade planning
  
• Supports installation of IT solution, instruments and hosts connection and verifies connectivity together with local or regional representatives
  
• Supports Configuration / Testing
  
• Supports country to provide trainings to customers and 1st level support
  
• Acts as subject matter expert for local support (lab process and IT solution)
  

Your profile

• Bachelors or master degree in a relevant field of study (IT, Lab Technician , etc.) AND
  
• 5+ years of relevant work experience in IT, Lab Organization (Medical Lab Technician, Lab Manager) or Hospital, IT Networks, Interfaces and/or Database OR
  
• An equivalent mix of relevant education and work experience is required.
  
• Previous experience working with the navify lab ops (aka cobas Infinity) is highly desirable.
  
• Strong communication skills and proficiency in verbal and written English
  
• Explicit problem solving attitude as well as experience with working in a customer oriented way in an interdisciplinary environment
  
• Willingness to travel (up to 50%) nationally, but also worldwide
  
• Independent, proactive and versatile working approach, but also acting as a Team Player in a global team
  
• Experience in networking, tcpip, firewall configurations.
  
• Cloud and Edge computing experience
  
• Software Development experience in similar products is an advantage
  

Locations

You will be based in Pune, India. At the Company's discretion, an exception to the location requirement could be made under extraordinary circumstances.

As this position is a global role, international business travel will be required depending upon the business location of the successful candidate and ongoing business project activities.

Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.

Roche is an equal opportunity employer.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.