- Handle international inbound customer calls with professionalism and empathy
- Resolve queries related to billing, technical issues, and general service inquiries
- Deliver high-quality customer service by ensuring first-call resolution where possible
- Actively listen to customer concerns and provide appropriate, timely solutions
- Maintain accurate and detailed records of customer interactions in internal systems
- Follow standard procedures for escalations and support requests
- Participate in training sessions and stay updated on product and process knowledge
- Excellent spoken English with strong communication and comprehension skills
- Strong customer service orientation and problem-solving abilities
- Comfortable working in rotational shifts, including night shifts
- Basic computer proficiency and familiarity with customer service tools
- Ability to multitask and work in a team environment
- Salary Package: INR 3.97 LPA to INR 4.92 LPA (Based on experience)
- Unlimited performance-based incentives (depending on LOB)
- 2-way cab facility for safe and convenient travel
- Loyalty bonus of INR 20,000
- Ample opportunities for learning, development, and career growth
- 5-day work week with rotational week offs or sat sun fix offs
- Pune-based candidates
- Immediate joiners preferred
Interested Candidates can contact
HR - 7200585293 (Blessy Charles)Job Types: Full-time, Permanent
Pay: ₹33,000.00 - ₹41,000.00 per month
Benefits:
- Provident Fund
Application Question(s):
- How many years of experience you have in International process?
- Are you an Immediate Joiner?
Work Location: In person
+91 7200585293
Salary
Hourly based
Location
UP , India UP, India
UP , India UP, India
