Manager Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This opportunity is in American Express Sales and Business Enablement (SABE) Platform and Capabilities team, responsible for supporting new products and services which develop new business opportunities for Amex and expand product distribution to support enterprise value and drive revenue growth. The team is focused on meeting the business needs of internal as well as external customers by creating information products and services that leverage the American Express new age digital ecosystem and proprietary closed loop data.

The Enterprise Acquisition Product & Platform (EAPP) is a product journey team responsible for providing integrated digital journey for customer onboarding for our customers across different businesses. EAPP uses big data platform, cloud systems, APIs and algorithms to integrate multiple AmEx product, sales, risk and information platforms, perform evaluations and guide customers to a seamless onboarding.

The current role at SABE is to enhance EAPP DQ standards by establishing a proactive monitoring, management and corrective system across the process using enterprise and external tools.

• Lead 3-4 analysts to drive key data quality initiatives for EAPP
  

• Spearhead the model discussion and establish a framework in alignment with Enterprise guidelines
  

• Define and execute plan to support business process specific data analysis, create specific business rules on data trends, data monitoring, data quality analysis and taking remediate actions
  

• Exploratory analysis to understand Data trends and create rationalized rules for quality monitoring
  

• Partner with key stakeholders to timely communicate on key milestones and resolve any challenges/roadblocks proactively
  

• Create / document / execute rules-based monitoring for new application capabilities
  

• Manage product issues and drive towards a speedy issue resolution.
  

• Manage customer expectations including scope, schedule, changes, and problem resolution
  

• Drive on-time, high quality project deliverables
  

• Detailed RCA using Hive/GCP/Python
  

• Documented best practice guidelines.
  

• Appropriate action to highlight challenges and ensure resolution via correct channels.
  

• 8-12 years of experience in the field of data management, data quality and governance.
  

• Strong analytical skills include the ability to think through all aspects of complex business requirements and generate possible courses of action.
  

• Demonstrated ability to drive results and manage multiple relationships and projects, proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change.
  

• Ability to prioritize and deliver work within a deadline-driven climate.
  

• Strong communication skills oriented towards working with customers to document their product needs.
  

• Team player with demonstrated ability in collaborating across customer and Technology organizations.
  

• Experience in Data Products and Pipelines, understanding systems.
  

• Strong Governance mindset with Aptitude for Data Quality.
  

• SAS/SQL/Hive programming skills
  

• Basic Unix skills/MVL Scripts
  

• Knowledge of Big Data/ Hadoop /Cloud/APIs or experience of working in Python programming is a strong plus.
  

• Experience working within a complex data warehouse environment is a strong plus.
  

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
  
• Bonus incentives
  
• Support for financial-well-being and retirement
  
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  
• Generous paid parental leave policies (depending on your location)
  
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  
• Free and confidential counseling support through our Healthy Minds program
  
• Career development and training opportunities
  

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.