Product Specialist

Job Information

Department Name

ImplementationDate Opened

08/06/2025Job Type

Full timeIndustry

TechnologyRemote Job

Job Description

This is a remote position.

First Due is seeking a tech-savvy, customer-focused fire and EMS subject matter expert to work as an Implementation Product Specialist. In this role, you will work with Fire & EMS customers to Implement First Due modules, providing industry-leading leadership, guidance, and support as First Due continues to build its best-of-breed end-to-end Fire and EMS platform.

The Role

• Act as an Implementation Product Specialist for assigned modules.
  
• Work directly with new customers to efficiently and effectively configure and optimize assigned modules.
  
• Partner with implementation project managers to successfully implement and launch First Due to Fire and EMS customers of varying sizes and complexities.
  
• Consult with clients to understand reporting needs and configure solutions using built-in reporting tools.
  
• Deliver comprehensive training to clients on reporting tool functionality and best practices.
  
• Develop customized SQL queries to generate complex reports and summary tables that meet specific business requirements.
  
• Stay educated on module functionality, configuration, and industry best practices, including compliance requirements.
  
• Provide guidance on standards to both customers and First Due�s product management team.
  
• Maintain a full understanding of the features being developed in current and future sprints as well as the product roadmap.
  
• Document product gaps arising during implementation and work with product management to ideate potential solutions, especially in relation to compliance requirements.
  
• Participate in regional and national user group meetings both virtually and in person.
  
• Develop a deep understanding of competitors� capabilities within the assigned area of the product.
  

Qualifications & Experience

• Proficiency in SQL and a solid understanding of relational database concepts
  
• Ability to translate technical concepts for diverse audiences, including non-technical users
  
• Knowledge of tools and methods for extracting and summarizing data from structured sources
  
• Experience in Public Safety software or operations (preferably in Fire or EMS)
  
• Understanding of Fire/EMS market and standards
  
• Ability to take customer requests, determine the desired end state and provide a straightforward path to the most efficient solution.
  
• Strong analytical and critical thinking skills
  
• Excellent written and verbal communication skills
  
• Exceptional project management skills: ability to manage multiple customer requests and projects simultaneously.
  
• Patient, responsive, supportive, and respectful; adept at presenting, responding to feedback, and reasonably overcoming obstacles.
  

We welcome a diverse workforce! If you don’t fit all the qualifications for the job listed above but feel you bring unique experience and perspective that would serve this role and First Due well, we encourage you to apply.

All applicants must be authorized to work for any US employer in the United States. Locality Media Inc. is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media Inc. participates in E-Verify.

Physical Demands and Work Environment

This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com .

Working at First Due

First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.

If you are a resident of California, Colorado, New Jersey, New York, or Washington, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

About First Due

First Due is re-imagining Fire and EMS by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, Response and more, First Due is leading the public safety software industry in transforming public safety through next-generation technology and innovation.

Locality Media Inc. dba First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, Inc. dba First Due, we will collect some personal data, including information from your application, resume, or LinkedIn profile. This information is used during the interview and candidate evaluation process for opportunities at First Due and is only shared internally.Please review our candidate privacy notice here .

First Due is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.