Program Manager, Expansion

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AEE (Amazon Exports & Expansion) Tech builds and tests technology that brings Amazon footprint to new countries by offering Best- At- Amazon with undeniable delivery experience, selection and convenience localized for our customers. We enable Amazon to new international marketplaces and give an opportunity for consumers in new geographies to find, discover, and buy anything online and for local and international sellers to choose Amazon as an indispensable channel for their products. We support emerging marketplace business to grow bigger as well. Country expansion and global store launches along with Exports is essential to the global success of Amazon as a whole. This would be a great opportunity to be part of this exciting journey!

AEE is looking for a thoughtful and collaborative Program Manager to join our growing Expansion team to increase proficiency across the organization. Expansion team works across the multiple host teams, supporting our biggest projects, defining and tracking our goals, and ensuring that every developer has the support they need to promote creativity and invent customer-focused solutions. If you are excited to join us, with an aim at developing end-to-end process, routines, rituals, artifacts, engagement across the host teams and beyond, all within an inspiring Expansion team, with a big impact on our customers' experience we'd love to meet you.

You Will:

• Manage and evolve our end-to-end expansion process including new steps of new country launch
  
• Stand-up supporting rituals and routines to support ike sprint planning, grooming and running the board
  
• Be a trusted advisor and strategic partner to senior leadership supporting roadmap planning, helping galvanize and increase engagement across the team
  
• Be a resource and collaborator with Product, Engineering and other business, support or control partners; work collectively to identify opportunities to improve the process
  

• Create meaningful reports and presentations of program details and health for leadership - detailed and at-a-glance including resourcing and capacity planning
  

Key job responsibilities

• Drive capacity, performance, technology, compliance, and safety-related program objectives � define business requirements, translate requirements into project plans, manage implementation activities across a large group of stakeholders, develop and execute rollout plans and ongoing support.
  
• Scale services, tools, and processes that will enable the business� growth in volume, complexity, and geographic dispersion while still maintaining a high bar for the customer experience.
  
• Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward
  
• Collaborate and build relationships with cross-functional teams to ensure seamless execution and process excellence
  

A day in the life

While you will always strive towards one goal, delighting customers, no two days will be the same. You lead meetings with multiple stakeholders to drive alignment for your programs. You coordinate and write multiple documents with leadership visibility, from strategic to tests to reviews, requiring multiple inputs from several stakeholders. You challenge the status quo and drive data based decisions making with cross-functional teams. You plan and organize to the tee to ensure seamless execution. You will continuously find new problems to solve and be required to partner with teams across the globe

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• 3+ years of program or project management experience
  
• 3+ years of working cross functionally with tech and non-tech teams experience
  
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  
• Bachelor's degree
  
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  
• Experience defining program requirements and using data and metrics to determine improvements
  

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• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  
• 3+ years of driving process improvements experience
  
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  
• Experience building processes, project management, and schedules
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.