Server Engineer

Responsibilities:

• Provides technical details and assist sales executives over communication system plan including hardware, software and site requirements
  
• Execute Sales order on timely manner. Address customer inquiries in a timely manner.
  
• Co-ordinate with client, Update and Identify requirements at site and system
  
• Perform activities according to company policies, procedures, protocols and safety standards.
  
• Before site visit for installation, send client pre installation visit details, support client in setup, update service in charge timely
  
• Diagnose errors or technical problems and determine proper solutions. Assess hardware and software malfunctions by means of diagnostic tools and customer input
  
• Analyse and find out exact cause of failure of any part or product as accurately as possible, Investigate and troubleshoot
  
• Provide excellent customer service, listening carefully/ Comprehend to customer concerns and addressing issues until customer is satisfied, make appropriate recommendations/briefings
  
• Note customer complaints and inform service in charge and service co-ordinator in detail
  
• Identify problems and record solutions for reference purposes.
  
• Raise Purchase request to undertake vendor or service provider�s services.
  
• Co-ordinate with vendor till successful work completion
  
• Raise Purchase request to undertake vendor or service provider�s services.
  
• Follow Vendor or service provider�s procedure
  
• Do not commit any services or part or information without approval of service in charge
  
• Generate reports for govt. requirements on timely and accurate basis
  
• Collect, maintain and verify documents needed for govt. application process from clients
  
• Maintain daily records of server connectivity status for each company
  
• Produce timely and detailed service reports as and when required
  
• Inform management on product service issues as observed through interaction with clients.
  
• Assist service engineers during visits
  
• Cooperate with technical team and share information across the organization
  
• Develop documentations for service related issues and resolutions.
  
• Educate & train customer representative about the product usage and maintenance.
  
• Stay updated on industry standards and technical service knowledge.
  
• Build positive relationships with customers, vendors and service provider.
  
• Attend ongoing training events sponsored by company or machine manufacturers to stay up-to-date on the latest technology and repair options
  
• Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools
  
• Generate enquiries from same dept. or any other dept. for same or other product at client�s place
  

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund
  

Education:

• Bachelor's (Required)
  

Experience:

• Network monitoring: 1 year (Required)
  
• Technical support: 1 year (Required)
  
• Information security: 1 year (Required)
  
• Web development: 1 year (Preferred)
  
• Server management: 1 year (Required)
  
• Application support: 1 year (Required)
  

Location:

• Mulund West, Maharashtra (Required)
  

Work Location: In person