Site Reliability Engineer

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At NetApp, we have a history of helping customers turn challenges into business opportunities. That’s because we bring new thinking to age-old problems, like how to use data most effectively in the most efficient possible way. As an Engineer with NetApp, you’ll have the opportunity to work with modern cloud and container orchestration technologies in a production setting. You’ll play an important role in scaling systems sustainably through automation and evolving them by pushing for changes to improve reliability and velocity.

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

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NetApp’s Instaclustr offering provides open source as-a-service, delivering reliability at scale. As TechOps Engineer, you will be part of our TechOps team who maintain and support our large fleet of cloud-hosted Apache Cassandra, Kafka, OpenSearch & other open-source technology clusters. Every day will raise interesting and challenging problems ranging across many different areas such as fleet management, customer support, operations and incident response. You will be working with other teams, including Product Management, Development Teams and Customer Success to help drive and shape the way we support our customers.

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• Provide expert operational support to our nodes running in the cloud(AWS/Azure/GCP), using technologies such as Linux (CoreOS, Ubuntu), Docker,and languages including Java, Python and bash.
  
• Responding to customer queries and incidents, diagnosing and solving complex technical issues by liaising with customer�s engineers on Apache Cassandra, Apache Kafka, Elastic Search, Redis and other supported technologies and maintain a highstandard of customer communication
  
• Investigate issues and apply standard change and maintenance procedures to optimize the performance and stability of production systems
  
• Undertake complex cluster operations such as migrations, upgrades and maintenance on our fleet.
  
• Develop and continually improve our suite of internal automation tools, applications, documentation, processes and procedures
  
• Be a proactive, reliable and supportive member of the TechOps team, and participate in a 24/7 rotating shift roster
  

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• Strong knowledge and experience with Unix/Linux and be comfortable working from the command line. This is essential, there are no GUIs here.
  
• Good fundamental computer science / software engineering skills and knowledge, particularly operating system internals, resource management, and networking.
  
• Previous experience working with databases and/or Open-Source Techs (managingstandard tasks, handle production issues, performance tuning) in a support role.
  
• Programming skills in Python, bash scripting, SQL, and source code control usingGit.
  
• Exceptional ability to communicate clearly and professionally in written and verbalEnglish (essential).
  
• Demonstrated ability to multitask.
  
• Passion for all things IT, and especially open source.
  
• Any customer service experience is favourable
  

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Typically requires a 2-3 years of related experience.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

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Put the customer at the center. Care for each other and our communities. Think and act like owners. Build belonging every day. Embrace a growth mindset.

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40 hours of paid volunteer time each year.

Employee Assistance Program, fitness, and mental health resources to help employees be their best.

Paid time off for vacation and to recharge.