Site Reliability Operations Engineer - India

Finalsite is the preferred website, communications, enrollment, and marketing platform of more than 7,000 schools and school districts in 119 countries around the world. The company’s people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security. Finalsite products and services include award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com.

To build innovative solutions that elevate school engagement.

Hybrid, Chennai, TN, India. Full time employment for this role.

Candidates should be comfortable working in 24/5 shift basis.

As an Operations Engineer part of the SRO team, you will be a key member of the team responsible for the day-to-day monitoring, maintenance, and support of our infrastructure and deployed products. You will work in close collaboration with SRE engineers to implement operational best practices, troubleshoot issues, and ensure the stability and performance of our products and systems running on both Amazon Web Services (AWS) and Google Cloud Platform (GCP). This role requires a strong understanding of operational processes, cloud environments, and effective communication with technical teams.

• Monitor system performance, availability, and alerts across AWS and GCP using established monitoring tools.
  
• Respond to incidents and alerts, perform initial troubleshooting, and escalate issues to SRE engineers and other technical teams as needed.
  
• Execute routine maintenance tasks, including patching, updates, and backups, in accordance with operational procedures. Prepare reports and provide updates to tickets.
  
• Respond to escalations and requests from support team, product development, and professional service within different geographic locations and time zones.
  
• Support the deployment of new applications and infrastructure components by following documented procedures and working with SRE engineers.
  
• Maintain and update operational documentation, runbooks, and knowledge base articles.
  
• Collaborate with SRE engineers to identify opportunities for operational improvements, automation, and efficiency gains.
  
• Assist in managing and optimizing cloud costs and resource utilization from an operational perspective.
  
• Ensure adherence to security policies and procedures in all operational activities.
  
• Provide feedback to SRE teams on the operational challenges and requirements of the multi-cloud environment.
  
• Ability to work Monday through Friday in a 24/5 shift environment.
  

• Bachelor's degree in Computer Science, Engineering, or a related field
  
• Minimum 2 years experience in an operations role supporting production systems.
  
• Familiarity with cloud platforms, specifically AWS and GCP.
  
• Experience with observability, monitoring and alerting tools (e.g., Prometheus, Grafana, Datadog, NewRelic).
  
• Understanding of basic networking concepts in cloud environments.
  
• Ability to troubleshoot and resolve basic technical issues.
  
• Experience with executing documented operational procedures. Attention to details.
  
• Ability to communicate and collaborate effectively across technical and non-technical teams is essential. Strong verbal English skills are mandatory.
  
• Eagerness to learn and adapt to new technologies and processes in a multi-cloud environment.
  
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
  

• Relevant cloud certifications (e.g., AWS Certified SysOps Administrator, Google Cloud Professional Cloud Administrator).
  
• Experience with scripting languages for automation of operational tasks.
  
• Familiarity with ITIL or other operational frameworks.
  
• Experience working in an Agile development environment.
  

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of Poland. Current residency, as well as continued residency, within Poland is required to obtain (and retain) employment with Finalsite.

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.